IT Support Specialist

VirtualWorks Hub; Vejle; On-site; DKK 74,000 - 100,000; Full time

Job summary

VirtualWorks Hub in Vejle, Denmark, is seeking an IT Support Specialist to provide technical assistance and resolve hardware/software issues. You will install and configure systems, train users, and maintain records of interactions, collaborating with teammates to improve processes.

Visa sponsorship is available for qualified candidates. Strong communication skills, patience, and a solid understanding of computer systems are essential.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Proven experience as IT Support Specialist or similar.
• Strong knowledge of computer hardware, software, networks and operating systems.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and work independently or in a team.
• Willingness to learn about new technology.

Responsibilities

• Provide technical support to customers via phone, email or in-person
• Diagnose and resolve hardware and software issues
• Install and configure computer systems and software for new users
• Train users on how to use new or updated technology
• Maintain accurate records of customer interactions and troubleshooting steps taken
• Collaborate with other team members to improve processes and procedures
• Stay up-to-date with the latest technology trends and advancements

Skills

Customer service

Technical troubleshooting

Communication

Teamwork

Education

Bachelor's degree in Computer Science or related field

Job description

As an IT Support Specialist you will be responsible for providing technical assistance and support to customers who are experiencing issues with their computer systems or software. You will work closely with our team of experts to troubleshoot and resolve technical problems as well as provide advice and training to users. This role requires excellent communication skills, patience and a strong understanding of computer systems and software.

Responsibilities

• Provide technical support to customers via phone, email or in-person
• Diagnose and resolve hardware and software issues
• Install and configure computer systems and software for new users
• Train users on how to use new or updated technology
• Maintain accurate records of customer interactions and troubleshooting steps taken
• Collaborate with other team members to improve processes and procedures
• Stay up-to-date with the latest technology trends and advancements

Requirements

• Bachelors degree in Computer Science or related field preferred
• Proven experience as an IT Support Specialist or similar role
• Strong knowledge of computer hardware, software, networks and operating systems
• Excellent communication skills both verbal and written
• Ability to effectively troubleshoot technical issues
• Patience and customer-oriented approach
• Able to work independently as well as part of a team
• Willingness to continuously learn about new technology

Location: Vejle, Denmark (open to candidates from any nationality)

Salary: 1200$ per month negotiable based on experience

Visa sponsorship available for qualified candidates

Join our dynamic team in Vejle as an IT Support Specialist. Help us provide top-notch technical assistance to our valued customers while staying ahead of the ever-evolving technology landscape.