Senior IT Service Specialist

SimCorp; København; On-site; DKK 500,000 - 700,000; Full time

Benefits offered by this job

Attractive salary and bonus scheme

Work-life balance

Tailored professional development

Job summary

SimCorp is looking for a Senior IT Service Specialist in Copenhagen to oversee Onsite Support for HQ and Market Units. You will manage Incident Management and Facility Management while collaborating with global IT teams to ensure quality service.

The role requires 3+ years of IT support experience, effective communication skills, and a commitment to continuous learning. Attractive salary and benefits are included.

Qualifications

• 3+ years of experience in a similar IT support role.
• Expertise in providing onsite support for hardware and software.
• ITIL Foundation or higher certification.

Responsibilities

• Provide advanced on-site support for IT issues.
• Maintain documentation of incidents and requests.
• Assist with onboarding and offboarding employees.

Skills

1st and 2nd line support

Microsoft Platforms & Applications

Citrix

VMware

Azure

Salesforce

Problem-solving

Effective communication

Team-oriented

ITIL certification

Tools

ITSM tools

Jira

Confluence

Job description

WHY THIS ROLE IS IMPORTANT FOR US

As a Senior IT Service Specialist where the primary focus is on the Onsite Support for our HQ and Market Units, you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role invites you to join an international onsite support team that is committed to ensuring quality service globally. You will also collaborate closely with a local team of Service Desk consisting of four members where two of the members are still under education and undergoing training, while also engaging with other team members from various locations worldwide.

WHAT YOU WILL BE RESPONSIBLE FOR

• Provide advanced, timely, and efficient on‑site support for hardware, software, and network issues.
• Diagnose and address problems that arise with desktops, laptops, mobile devices, printers, and various peripherals.
• Maintain detailed and accurate documentation of incidents and requests, and update knowledge base articles.
• Assist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training.
• Provide guidance on IT policies, tools and best practices to ensure a secure and efficient IT environment.
• Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.
• Maintain an accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.
• Serve as the point of contact for global IT teams to implement company‑wide changes in offices within the responsibility area(s).
• Coordinate office moves, refurbishments and expansions.
• Assist with the set‑up and configuration of office IT infrastructure.
• Provide immediate on‑site support during outages or critical incidents.
• Collaborate with the global IT team to resolve major issues impacting offices within the responsibility area(s).
• Occasional business trips to other offices in EMEA to provide on‑site support.

WHAT WE VALUE

• 3+ years of experience from a similar position.
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications.
• Experience with IT (remote and local) support across cultures and time zones.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM‑ware, Azure, Salesforce, etc.
• Ability to provide onsite support for internal users’ hardware.
• Expertise in managing and prioritising duties in a fluid work environment.
• Problem‑solving skills and the ability to handle incidents and service requests effectively.
• Effective communication skills and a willingness to collaborate with colleagues.
• Commitment to continuous learning and staying updated with the latest in technology.
• Takes initiative, showing a keen awareness of urgency while effectively prioritising responsibilities.
• ITIL Foundation or higher level of ITIL certification.
• Proficient process knowledge and documentation skills.
• Knowledge and experience of using ITSM tools, Jira and Confluence.
• A service‑oriented mindset with a focus on delivering high‑quality support and solutions.
• Team‑oriented and contributing to a good team spirit.

BENEFITS

Attractive salary and bonus scheme are essential for any work agreement. In SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.