On-Site IT Desktop Support Specialist

Axiom Technologies; Horsens; On-site; DKK 35,000 - 55,000; Full time

Job summary

A global IT services partner located in Denmark is seeking a capable IT Support Technician for on-site support. The role encompasses first- and second-level support for desktops, laptops, and mobile devices, while ensuring excellent service delivery. Strong knowledge of Windows OS, ticketing systems, and communication skills are essential for the position. The ideal candidate will assist in maintaining system operations, handling service requests, and troubleshooting various computing issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Desktop support

Problem-solving

Communication

IT troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Zendesk

Job description

A global IT services partner located in Denmark is seeking a capable IT Support Technician for on-site support. The role encompasses first- and second-level support for desktops, laptops, and mobile devices, while ensuring excellent service delivery. Strong knowledge of Windows OS, ticketing systems, and communication skills are essential for the position. The ideal candidate will assist in maintaining system operations, handling service requests, and troubleshooting various computing issues.