Desktop Support Engineer

Excis Compliance; Hørsholm Kommune; On-site; DKK 350,000 - 480,000; Full time

Job summary

Excis Compliance is hiring a Desktop Support Engineer Level 2 in Denmark to manage end-user issues, assets, and IT infrastructure across locations. You will troubleshoot Windows and Mac environments and contribute to project work.

The role requires a Bachelor’s degree in computer science or related field, CompTIA A+ and MCP or higher, plus experience with Active Directory, GPOs, and MDM. Join a collaborative team and grow with a global IT leader.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• CompTIA A+ and MCP or higher certifications.
• Experience with Active Directory, GPOs, and IT asset management.
• Ability to work in flexible shifts and after-hours support.

Responsibilities

• Troubleshoot and resolve end-user issues across Windows and Mac platforms.
• Manage escalations, vendor coordination, and SLA adherence.
• Mentor junior staff and assist on IT projects.

Skills

Troubleshooting

Documentation

Communication skills

Team mentorship

Education

Bachelor’s degree in Computer Science or related field

CompTIA A+

Microsoft Certified Professional (MCP) or higher

Tools

Windows 7-10

Mac OS

MS Office 365

Active Directory

GPOs

MDM

Printer diagnostics

Job description

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT DENMARK!

Kindly be informed that the expected start date for this position is October 2026.

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Troubleshoot & Resolve End-User Issues – Provide first/second-level support for hardware, software, and network connectivity issues across Windows 7-10, Mac OS, and MS Office 365. Use diagnostic tools to perform Break/Fix repairs on desktops, laptops, and printers, ensuring all actions are documented in the ticketing system.
• Manage Escalations & Vendor Coordination – Escalate complex AV and antivirus issues to Third Party Vendors while maintaining proactive communication with end-users. Engage supervisors to ensure SLA compliance and operational consistency across all shifts within the IT Support Center.
• Mentor Junior Staff & Support Project Work – Guide Band 1 technicians in troubleshooting techniques and assist Band 3 Engineers by preparing detailed ticket diagnostics. Participate in project-based assignments and perform preventative maintenance tasks as needed.

What You Need:

• Active Certifications & Degree – A Bachelor’s Degree in Computer Science or related field, plus CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
• Administrative Access to Core Systems – Permissions for Microsoft Active Directory, GPOs, Windows PC/laptop management, and enterprise diagnostic tools to troubleshoot network connectivity and workstation hardware.
• MDM & Encryption Platforms – Access to Mobile Device Management (MDM) consoles for iOS/Android and enterprise encryption solutions to enforce security compliance.
• Vendor Support Channels – Established communication pathways and administrative interfaces with Third Party Vendors for rapid resolution of complex AV, printer, and antivirus issues.
• Off-Hours Schedule & Shift Plan – A defined on-call rotation or flexible shift schedule to cover weekends and after-hours project work, with clear handover protocols to maintain 24/7 support continuity.
• Should be able to lift weight up to 30 lbs at waist level

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.