Global Technical Support Specialist

TRACKMAN A/S; Brådebæk; On-site; DKK 420,000 - 540,000; Full time

Job summary

Trackman is seeking a customer service specialist who will deliver exceptional support across borders and interfaces with multiple teams. You will provide technical support for laptops, desktops, mobile devices, and Trackman products, applying strong problem-solving skills to ensure top-tier customer experience.

You will work remotely and onsite as needed, with light travel or local testing possible, and contribute to knowledge bases and procedures for best practice in support.

Qualifications

• Experience in customer service preferably from a demanding industry.
• Customer-focused experience focused on satisfaction.
• Excellent communication skillset, verbal and written.
• High attention to detail and ability to provide consistent quality.
• Self-motivated individual who delivers on commitments.

Responsibilities

• Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience.
• Identify and troubleshoot production-related incidents and problems, including system, application, or performance issues.
• Escalate and raise issues internally to ensure timely handling of business-critical issues.
• Maintain accuracy documenting equipment and activities and follow procedures.
• Document observed concerns and resolution methods to resolve issues.

Skills

Customer service

Technical support

Problem solving

Remote troubleshooting

Tools

Zendesk

Windows OS

Job description

Trackman is seeking a customer service specialist who will deliver exceptional support across borders and interfaces with multiple teams. You will provide technical support for laptops, desktops, mobile devices, and Trackman products, applying strong problem-solving skills to ensure top-tier customer experience.

You will work remotely and onsite as needed, with light travel or local testing possible, and contribute to knowledge bases and procedures for best practice in support.