Global IT Support Lead — 4-Day Week Trial

PanzerGlass®; Denmark; On-site; DKK 600,000 - 800,000; Full time

Job summary

PanzerGlass HQ in Denmark is seeking a Senior IT Supporter to deliver advanced IT support worldwide, ensuring a stable and secure IT environment across our global organisation. You will provide expert support and act as a trusted technical resource within the IT team.

You will handle onboarding/offboarding, manage user access, and contribute to infrastructure projects while mentoring colleagues. A 4-day working week trial is part of our employee benefits.

Qualifications

• Minimum 3-5 years of experience in IT Support or IT Operations.
• Experience supporting users in a global organisation.
• Strong knowledge of Microsoft 365, Azure/Entra ID, and endpoint management.

Responsibilities

• Provide IT support to employees across multiple locations.
• Handle and coordinate support tickets, escalations, and complex technical issues.
• Support Microsoft 365, Azure/Entra ID, endpoint management, hardware and software platforms.
• Manage onboarding, offboarding, user administration, and access rights.
• Maintain asset management processes and device lifecycle management.
• Support local offices and remote users worldwide.
• Assist with network, security, backup, and infrastructure tasks.
• Drive process improvements, automation, and IT documentation.
• Participate in IT projects, implementations, and system upgrades.
• Mentor colleagues and share knowledge across the team.
• Collaborate with external vendors and service providers for reliable IT services.

Skills

IT support

Microsoft 365

Azure Entra ID

Endpoint management

Troubleshooting

Analytical skills

Customer service

English proficiency

Structured working

Proactive mindset

Collaboration

Job description

PanzerGlass HQ in Denmark is seeking a Senior IT Supporter to deliver advanced IT support worldwide, ensuring a stable and secure IT environment across our global organisation. You will provide expert support and act as a trusted technical resource within the IT team.

You will handle onboarding/offboarding, manage user access, and contribute to infrastructure projects while mentoring colleagues. A 4-day working week trial is part of our employee benefits.