Senior IT-supporter

Systematic; Aarhus; On-site; DKK 50,000 - 70,000; Full time

Benefits offered by this job

Wellness activities

Employee events

Discounts and perks at local shops

Job summary

Systematic is seeking a Senior IT-supporter to join their team in Aarhus. In this role, you will provide essential technical support to a diverse user base, manage escalated tickets, and help to enhance Service Desk operations.

The ideal candidate has at least seven years of IT support experience, a technical bachelor's degree, and strong skills in troubleshooting. You will enjoy a dynamic work environment and benefits such as on-site wellness activities and team-focused learning opportunities.

Qualifications

• Minimum seven years of experience in IT support.
• Strong understanding of hardware, software, and networking.
• Comfortable mapping and documenting workflows.

Responsibilities

• Deliver on-site technical support for end-users in Aarhus.
• Handle escalated and complex tickets.
• Identify improvement opportunities for Service Desk.

Skills

Troubleshooting skills

Proficiency in Windows technologies

Experience with VPN

Knowledge of Office 365

Understanding of networking

Fluency in English

Education

Technical bachelor's degree or equivalent practical experience

Tools

Ivanti Neurons

Jira

Bitbucket

Job description

The job

As Senior IT-supporter, you'll be a key part of the service desk — we are the single point of contact (SPOC) for end-users. Based in Aarhus, your day-to-day focus will span walk-in troubleshooting and meeting room equipment through to escalated tickets and critical incident handling. You'll serve a technically diverse user base that includes many developers and testers, which means you'll need to calibrate your communication to meet each person where they are: knowing when a brief answer is enough and when a detailed explanation adds real value.

Our environment spans Windows, Office 365, Intune, Autopilot, Exchange, VPN, meeting room technologies. The service desk provides first- and second-line support across most of these platforms, so hands-on experience with several of them is important.

We manage tickets through Ivanti Neurons and projects through Jira. You will be expected to get up to speed quickly with the tools and workflows already in place. Familiarity with developer tooling — such as Bitbucket, and the development pipelines — is a plus, given the technical nature of much of our user base.

Alongside the day-to-day support work, you will also contribute to improving how the Service Desk operates — including documenting processes, spotting inefficiencies, and exploring how AI tools can enhance service quality.

Responsibilities

• Deliver on-site technical support for Aarhus end-users, including hardware, software, networking, printers, and meeting room equipment
• Handle escalated and complex tickets in collaboration with colleagues across Group IT
• Contribute to Service Desk modernisation by identifying improvement opportunities and refining workflows
• Share knowledge with colleagues and contribute to team learning initiatives
• Support critical incident handling and participate in security audits and risk assessments

Joining the team

You'll be part of Group IT (GRIT) — a business-critical function that keeps IT services reliable, secure, and effective across the entire Systematic Group. The team consists of six colleagues: three based here in Aarhus, one in Copenhagen, and two in Bucharest. You'll collaborate closely across all three locations, with Aarhus being the natural hub for on-site operations. We are a team that takes our work seriously, but we also believe in sharing knowledge openly, learning from each other, and building something better together.

Qualifications

• Technical bachelor's degree or equivalent practical experience
• Minimum seven years of experience in IT support with strong troubleshooting skills
• Proficiency in Windows technologies and environments, including Active Directory, Intune, and cloud services
• Solid experience with VPN, Office 365, meeting room equipment, and printers
• Strong understanding of networking, hardware, and software
• Fluency in English; fluency in Danish is an advantage
• Little to no travel required

You work in a structured, process-oriented way — comfortable mapping, analysing, and documenting workflows — and you bring both patience and precision when explaining technical solutions to both technical and non-technical colleagues.

Welcome to Systematic Aarhus

At our Aarhus office, you can look forward to joining our Employees Club, which offers nearly 100 events a year of both social and professional character. Here, you can take advantage of a range of on-site perks from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables, and even our own padel court. Our canteen is a standout feature, serving a daily selection of delicious and healthy dishes. Beyond the office, you'll also enjoy benefits like free ARoS +1 access and various shopping discounts.

Never stop developing

Systematic is uniquely people-centric, truly international, and proudly rooted in Denmark with more than 1,100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here

We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. [phone] and ask for Per Bjerre.