Europe IT Support Lead — Devices, Access & Onboarding

Formalize; Københavns Kommune; On-site; DKK 346,000 - 435,000; Full time

Benefits offered by this job

Pension

Lunch

Health insurance

Social events

Job summary

Formalize is seeking an IT Support role to own our internal IT environment for 200+ colleagues across Europe. You will handle hardware/software lifecycle, procurement, asset tracking, and license management, while partnering with People Operations on onboarding and offboarding to ensure access on day one and revocation on exit.

You will also scale support across Europe, sharing ownership with local office teams.

Qualifications

• 2–5 years in IT support or Service Desk experience, with process-building exposure.
• Hands-on with macOS, device management tools (Kandji/Iru), Google Workspace, and an identity provider for SSO.
• Experience supporting colleagues remotely across locations and scaling support.
• Clear English communication and ability to explain fixes to non-technical colleagues.
• Documenting processes and creating self-service guides.

Responsibilities

• Own internal IT environment for 200+ colleagues and serve as single point of contact for tools, hardware and access.
• Manage hardware/software lifecycle: procurement, provisioning, enrollment, asset tracking, returns, repairs and license administration.
• Collaborate with People Operations on onboarding/offboarding to ensure access on day one and revocation when leaving.
• Coordinate across Europe to provide consistent IT support across offices (Copenhagen, Milan, Munich, Madrid).
• Act proactively to fix issues and turn repeat requests into documented self-service guides.

Skills

IT support

MacOS

Device management

Google Workspace

SSO access

Remote support

English communication

Documentation

Tools

Kandji

Iru

Google Workspace

Job description

Formalize is seeking an IT Support role to own our internal IT environment for 200+ colleagues across Europe. You will handle hardware/software lifecycle, procurement, asset tracking, and license management, while partnering with People Operations on onboarding and offboarding to ensure access on day one and revocation on exit.

You will also scale support across Europe, sharing ownership with local office teams.