Field Support Engineer

Intelligenz IT; København; On-site; DKK 40,000 - 55,000; Full time

Job summary

IntelligenzIT is seeking a Field Support Representative (Level 1) to deliver on-site IT support across office, manufacturing, laboratory, and data centre environments. The role focuses on hardware/software troubleshooting, imaging, and end-user assistance.

Requirements include a minimum of 2 years in desk-side IT support, strong Windows OS and MS Office skills, and experience with IMAC and break-fix tasks. Relevant experience across manufacturing and lab environments is a plus.

Qualifications

• Minimum 2 years in desk-side IT support.
• Proficient in Windows OS, MS Office and business applications.
• Experience with IMAC and break-fix support.
• Experience supporting desktops, laptops, tablets, printers and mobile devices.
• Basic knowledge of LAN, Wi-Fi, networks and telecom.

Responsibilities

• Provide on-site IT support across offices, manufacturing, lab and data centres.
• Build, image and deploy systems using standard client images.
• Support shop-floor devices, lab equipment and specialised PCs.
• Perform IMAC activities and break-fix tasks to maintain operations.
• Coordinate access for vendors to data centres and communication rooms.

Skills

Hardware troubleshooting

Windows OS

MS Office

IMAC (Install, Move, Add, Change)

LAN/Wi-Fi knowledge

Asset lifecycle management

End-user support

Vendor coordination

Data centre experience

Job description

Now Hiring: Field Support Representative – Level 1 | Europe | B2B Contract

We are looking for skilled and customer-focused Field Support Representatives (L1) to provide onsite IT support, troubleshoot hardware and software issues, and maintain IT operations across office, manufacturing, laboratory, and data centre environments.

Experience: Minimum 2 years in desk-side IT support

• Windows OS, MS Office, and business applications
• Desktop support, hardware/software installation, and troubleshooting
• IMAC (Install, Move, Add, Change) and break-fix support
• Laptop, desktop, mobile device, handheld scanner, and printer support
• Basic knowledge of LAN, Wi-Fi, networks, telecom, and compute/storage
• IT asset lifecycle management, imaging, and system deployment
• Data collection and preservation for migrations or eDiscovery
• Provide end-user, desk-side, IMAC, and break-fix support.
• Build, stage, and image systems using standard client images.
• Support manufacturing shop-floor devices, laboratory equipment, scanners, tablets, and specialised PCs.
• Provide smart-hands support, rack-and-stack activities, and infrastructure commissioning/decommissioning assistance.
• Coordinate vendor access to communication rooms and data centres.
• Support planned power shutdowns and maintenance activities involving network devices and servers.
• Coordinate cable patching and maintain LAN, Wi-Fi, voice, video conferencing, and printing services.
• Manage IT assets, including collection, labelling, imaging, allocation, recovery, secure storage, and disposal.
• Collaborate with internal teams and OEMs to resolve high-priority issues.
• Experience in manufacturing, laboratory, clean-room, or distribution centre IT environments.
• Strong troubleshooting, communication, and customer service skills.
• Knowledge of Microsoft server support and enterprise IT infrastructure.
• High attention to detail and a strong focus on quality.