EU IT Support & Onboarding Specialist

Formalize; København; In loco; DKK 346.000 - 435.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Lunch

Health insurance

Social events

Descrizione del lavoro

Formalize seeks an IT Support specialist to own the internal IT environment for 200+ colleagues across Europe, starting in Copenhagen. You’ll be the single point of contact for tools, hardware, access, and lifecycle management—from provisioning to license administration.

You’ll partner with People Operations on onboarding/offboarding, keeping access controls audit-ready, and help scale support to Milan, Munich and Madrid while Copenhagen serves as the local hands-on hub.

Competenze

• 2–5 years in IT support or service desk, ideally in a fast-growing environment.
• Hands-on with macOS, device management, Google Workspace, and an identity provider for SSO and access control.
• Experience supporting colleagues remotely and across locations, with ideas to scale.
• Clear communication in English: keeping stakeholders updated and able to explain fixes to non-technical colleagues.
• Documenter by instinct: prefer writing processes once to answering the same question repeatedly.

Mansioni

• Own internal IT environment for 200+ colleagues as the single point of contact for tools, hardware, and access.
• Manage lifecycle: procurement, provisioning, device enrollment, asset tracking, returns, and licenses end to end.
• Collaborate with People Operations on onboarding/offboarding and ensure access is audit-ready with Security and Legal.
• Design scalable support for Europe, coordinating with local office teams to provide consistent quality in Copenhagen, Milan, Munich, and Madrid.
• Act as a proactive operator, fixing issues now and addressing root causes to create self-service guides.

Conoscenze

IT support

Remote support

Documentation

English comms

Ownership

Strumenti

macOS

Kandji

Iru

Google Workspace

SSO

Descrizione del lavoro

Formalize seeks an IT Support specialist to own the internal IT environment for 200+ colleagues across Europe, starting in Copenhagen. You’ll be the single point of contact for tools, hardware, access, and lifecycle management—from provisioning to license administration.

You’ll partner with People Operations on onboarding/offboarding, keeping access controls audit-ready, and help scale support to Milan, Munich and Madrid while Copenhagen serves as the local hands-on hub.