IT Support (Copenhagen)

Formalize; Københavns Kommune; On-site; DKK 346,000 - 435,000; Full time

Benefits offered by this job

Pension

Lunch

Health insurance

Social events

Job summary

Formalize is seeking an IT Support role to own our internal IT environment for 200+ colleagues across Europe. You will handle hardware/software lifecycle, procurement, asset tracking, and license management, while partnering with People Operations on onboarding and offboarding to ensure access on day one and revocation on exit.

You will also scale support across Europe, sharing ownership with local office teams.

Qualifications

• 2–5 years in IT support or Service Desk experience, with process-building exposure.
• Hands-on with macOS, device management tools (Kandji/Iru), Google Workspace, and an identity provider for SSO.
• Experience supporting colleagues remotely across locations and scaling support.
• Clear English communication and ability to explain fixes to non-technical colleagues.
• Documenting processes and creating self-service guides.

Responsibilities

• Own internal IT environment for 200+ colleagues and serve as single point of contact for tools, hardware and access.
• Manage hardware/software lifecycle: procurement, provisioning, enrollment, asset tracking, returns, repairs and license administration.
• Collaborate with People Operations on onboarding/offboarding to ensure access on day one and revocation when leaving.
• Coordinate across Europe to provide consistent IT support across offices (Copenhagen, Milan, Munich, Madrid).
• Act proactively to fix issues and turn repeat requests into documented self-service guides.

Skills

IT support

MacOS

Device management

Google Workspace

SSO access

Remote support

English communication

Documentation

Tools

Kandji

Iru

Google Workspace

Job description

In this IT Support role, you’ll be…

• Responsible for our internal IT environment, serving as the single point of contact for the tools, hardware, and access that 200+ colleagues rely on every day.
• The owner of our hardware and software lifecycle, managing procurement, provisioning, device enrollment, asset tracking, returns, repairs, and license administration end to end.
• Working closely with People Operations on onboarding and offboarding, so new joiners have everything they need on day one, and leavers lose access the same day. Together with Security, Legal and our system owners, you keep access controls audit-ready.
• Designing how we support colleagues across Europe. We will not hire IT support in every office, so you figure out how to give Milan, Munich and Madrid the same quality of support as Copenhagen, working with our office team as local hands.
• A proactive operator and process builder. This is a hands-on role: you will fix things today and fix the reason they broke tomorrow, turning repeat requests into documented self-service guides.

Who is the Employee Experience Team?

Employee Experience is part of the People team and brings People Operations, Workplace and IT together. We share one responsibility: a seamless work experience, so every colleague can do their best work, whichever office they sit in.

IT Support sits in Workplace because the tools you work with, the access you need and the office you work from together decide how easily your work starts and flows. Eventually we aim to work from one front door for questions, one ticketing system and one knowledge base, so colleagues don’t need to know who owns what to get help.

What you bring

• 2–5 years in IT support or service desk, ideally somewhere growing fast enough that you had to build processes, not just follow them.
• Hands-on with macOS, device management (Kandji or Iru), Google Workspace, and an identity provider for SSO and access control.
• Experience supporting colleagues remotely and across locations, and ideas on how to make that scale.
• Real ownership: you break work into manageable pieces, take it to done with limited supervision, and flag early when something is slipping instead of hoping it resolves itself.
• Clear communication in English: you keep people updated on status without being chased, and you can clearly explain a fix to a non-technical colleague.
• A documenter by instinct: you'd rather write the process down once than answer the same question ten times.

What do we offer you?

• A monthly salary ranging from 31,000 to 39,000 DKK.
• Continuous development through a clear and transparent career framework, so you always know what the next step looks like through biannual growth talks and regular check-ins.
• Thorough pre- and onboarding to set you up for success
• A culture of ownership, trust, and independence with the support you need
• An office-first culture in a central location in Copenhagen (Skelbæksgade 2), with benefits including pension, lunch, health insurance, and social events.
• A strong team spirit where we celebrate wins and enjoy time together across offices
• Our annual Global Summit, where the whole company meets and connects

Our recruitment process

• 15–30-minute online interview with our Talent Acquisition team
• 30-minute online interview with our Head of Operations
• 30-minute online interview with our VP People (Hiring Manager)
• Completion of Personality Assessment & Case Presentation
• 60-minute in-person final interview with our Hiring Manager & other relevant stakeholder(s)

About Formalize

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, Munich and Madrid. Currently, we are a team of +200 people from +30 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups. We thrive on ambition, deliver impact through pragmatism, and embrace passion and honesty. We are celebrating our wins, learning from our mistakes, and growing together as a team.

Our journey began within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story. Now, we have extended our expertise to a larger compliance universe, including data compliance, risk, and privacy. Our Formalize product helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the evolving needs of our users, ensuring businesses remain compliant and confident in their operations.

Still curious? Read more about us here: About Formalize.