Danish Customer Success Manager — Adoption & Growth

Benifex Limited; København; Hybrid; DKK 600,000 - 900,000; Full time

Job summary

Benifex Limited is seeking a Customer Success Manager for Denmark to own a portfolio of 60–80 customers, driving adoption, retention and growth. You will work with the Nordic Customer Success team across Copenhagen, Stockholm and Gothenburg, leading customer engagements and ensuring value delivery.

You will collaborate with internal teams, analyse usage data, and shape success plans for customers, from mid-market to enterprise, in a dynamic, fast-growing SaaS environment.

Qualifications

• Two+ years in a customer-facing role managing your own portfolio.
• Fluency in Danish with ability to lead customer meetings and discussions.
• Strong portfolio management and organisational skills for multiple customers and requests.
• Experience with digital systems or platforms and the ability to learn a digital product.
• Analytical and data-driven approach using usage insights to drive decisions.
• Strong relationship and stakeholder management across internal teams.

Responsibilities

• Own and independently prioritise a portfolio of ~60–80 Danish customers, building trusted relationships across organisations of different sizes.
• Lead digital and in-person customer meetings, business reviews and success planning, aligning customers’ goals with Benifex capabilities.
• Use data to identify risks, opportunities and drive stronger adoption of the platform.
• Develop understanding of customers’ businesses and strategies to recommend greater value from the platform.
• Plan and deliver customer activities and projects throughout the year, balancing proactive development with incoming requests.
• Identify growth opportunities within your portfolio and collaborate with Account Directors to advance them.
• Coordinate with Professional Services, Marketplace, Enablement and Support to resolve needs and keep activities moving forward.
• Manage challenging customer situations, technical queries and incidents.

Skills

Danish language

Portfolio management

Stakeholder management

Data analytics

Customer meetings

Job description

Benifex Limited is seeking a Customer Success Manager for Denmark to own a portfolio of 60–80 customers, driving adoption, retention and growth. You will work with the Nordic Customer Success team across Copenhagen, Stockholm and Gothenburg, leading customer engagements and ensuring value delivery.

You will collaborate with internal teams, analyse usage data, and shape success plans for customers, from mid-market to enterprise, in a dynamic, fast-growing SaaS environment.