Growth-Focused Customer Success Manager

Adversus; Aarhus; On-site; DKK 600,000 - 850,000; Full time

Benefits offered by this job

Competitive salary + bonus

Growing international SaaS

Influence on CS strategy

Career development in CS/Revenue Ops

Flexible collaborative environment

Talented team

Modern offices & social events

Job summary

Adversus is seeking a Customer Success Manager to own relationships with a portfolio of SMB and mid-market customers across Europe, driving retention, expansion, and value realization.

Based at our Aarhus HQ, you will collaborate with Sales and CX to ensure a seamless onboarding, adoption, and growth journey, lead business reviews, and act as the voice of the customer to influence product strategy.

Qualifications

• 2+ years of experience in Customer Success or related SaaS role.
• Strong commercial mindset with experience driving retention and expansion.
• Excellent communication and presentation skills in English.
• Ability to build trust and influence stakeholders at multiple levels.
• Experience managing multiple accounts simultaneously.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of SMB and mid-market customers, building strong relationships with key stakeholders.
• Lead onboarding projects, drive product adoption, and help customers achieve value realisation.
• Monitor customer health, proactively address risks, and drive retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews to identify growth opportunities and accelerate customer success.
• Help customers discover new ways to leverage the Adversus platform.
• Act as the voice of the customer internally.
• Collaborate with Sales and CX to deliver a seamless customer experience.
• Collect and share customer success stories, case studies, and references.

Skills

Customer Success

Account Management

Customer Growth

Project Management

Tools

HubSpot

Salesforce

Job description

Adversus is seeking a Customer Success Manager to own relationships with a portfolio of SMB and mid-market customers across Europe, driving retention, expansion, and value realization.

Based at our Aarhus HQ, you will collaborate with Sales and CX to ensure a seamless onboarding, adoption, and growth journey, lead business reviews, and act as the voice of the customer to influence product strategy.