Growth & Customer Success Associate (Denmark)

Shine; København; On-site; DKK 420,000 - 620,000; Full time

Job summary

Shine, the European fintech, is building its first Danish Customer Success squad and seeks a Sales & Growth Manager for Denmark to own the full lifecycle from win to expansion, with daily phone outreach and a data-driven quota. You will acquire new customers from inbound and outbound efforts, drive upsells, prevent churn, and engage across touchpoints using HubSpot, Aircall and Mojo to track progress and pipeline.

This role reports to Growth.

Qualifications

• Commercial mindset with ability to grow revenue and retention.
• Eager to learn and adapt in a fast-paced SaaS/fintech environment.
• Comfortable handling objections and turning challenges into opportunities.
• Results-driven, organized, and self-motivated with clear goals.
• A team player who collaborates across teams.
• Tech-savvy and quick to adopt new tools.
• Fluent in Danish and English, enabling effective communication.

Responsibilities

• Acquire new customers. Work inbound leads and run outbound sequences to small businesses and freelancers in Denmark. Qualify, demo, close. This is real new business, not order-taking.
• Own expansion sales. Call existing Shine customers, understand how their business has changed, and recommend the subscription tier or add-on that actually fits. You own the upsell number for Denmark
• Prevent churn and win customers back. You take the retention conversations: spot the risk early, handle the objection, demonstrate the value, and bring back the ones who already left.
• Sell through every touchpoint. Phone first, supported by email and chat. Document every activity, opportunity and outcome in HubSpot accurately.
• Own your commercial performance. Work to clear revenue and activity targets, watch your own conversion rates, and improve your approach without waiting to be told.

Skills

Commercial mindset

Eager to learn

Comfortable with challenges

Results-driven

Team player

Tech-savvy

Fluent in Danish and English

Tools

HubSpot

Aircall

Mojo

Slack

Job description

Shine, the European fintech, is building its first Danish Customer Success squad and seeks a Sales & Growth Manager for Denmark to own the full lifecycle from win to expansion, with daily phone outreach and a data-driven quota. You will acquire new customers from inbound and outbound efforts, drive upsells, prevent churn, and engage across touchpoints using HubSpot, Aircall and Mojo to track progress and pipeline.

This role reports to Growth.