Customer Success Implementation Manager

Human Risks ApS; Aalborg; On-site; DKK 600,000 - 900,000; Full time

Job summary

Human Risks ApS is seeking a Customer Success Implementation Manager to help customers get value from our SaaS platform in Aalborg. You’ll lead onboarding, adoption, and training, and help our Customer Success team work more efficiently.

You will plan onboarding timelines, deliver trainings, support setup, and maintain an overview of each customer’s configuration. You’ll write guides and share insights with Product, Tech, Sales, and Marketing to shape scalable processes.

Qualifications

• 2 to 5 years of experience in SaaS implementation, onboarding, enablement, or customer success.
• Structured, proactive way of working with the ability to manage several customers at once.
• Confidence and clear communication with customers and colleagues.
• Curiosity about customer needs and problem-solving mindset.
• Experience with CRM, documentation, or support tools.
• Interest in improving processes and automation.

Responsibilities

• Run onboarding and enablement projects that help customers reach their goals.
• Plan onboarding timelines and keep customer stakeholders updated on progress.
• Deliver trainings and guide customers on best practices.
• Support setup and configuration so customers start on the right foot.
• Keep a clear overview of each customer’s setup over time.
• Write and update help articles, guides, and learning materials.
• Answer customer questions and collaborate with internal teams to solve issues.
• Share customer insights with Product, Tech, Sales, and Marketing.
• Help build better processes and workflows as the company grows.

Skills

SaaS implementation

Onboarding

Customer success

CRM tools

Documentation tools

English fluency

Tools

CRM systems

Support tools

Job description

Join a growing SaaS company that helps organisations work safer and more effectively. At Human Risks, we make security risk management simpler, smarter, andmore collaborative.

We are looking for a Customer Success Implementation Manager to help our customers get real value from our platform. You will lead onboarding, adoption, andtraining, and help us improve how our Customer Success team works.

What you will do

• Run onboarding and enablement projects that help customers reach their goals
• Plan onboarding timelines and keep customer stakeholders updated on progress
• Deliver trainings and guide customers on best practices
• Support setup and configuration so customers start on the right foot
• Keep a clear overview of each customer’s setup over time
• Write and update help articles, guides, and learning materials
• Answer customer questions and work with internal teams to solve issues
• Share customer insights with Product, Tech, Sales, and Marketing
• Help build better processes and workflows as we grow

What you bring

• 2 to 5 years of experience in SaaS implementation, onboarding, enablement, or customer success
• A structured, proactive way of working, and the ability to manage several customers at once
• Confidence and clear communication with customers and colleagues
• A problem-solving mindset and real curiosity about customer needs
• Experience with CRM, documentation, or support tools
• Interest in improving processes and finding ways to automate
• A strong sense of ownership for your work
• Fluent English. Danish is an advantage.
• Knowledge of risk management or security is a plus, but not required
• Work in a small team where your work has a direct impact on customers
• Help shape how Customer Success works in a growing SaaS company
• A role that grows with the company, with room to take on new challenge

Adresse

Adelgade 12, 1 th
9000 Aalborg
Danmark