Growth-Focused Customer Success Manager (SaaS)

Hub; Aarhus; On-site; DKK 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary + bonus

International SaaS company

Career development opportunities

Flexible work environment

Modern office & social events

Job summary

Adversus is seeking a Customer Success Manager in Aarhus to drive retention, development, and growth across a portfolio of SMB and mid-market customers. You will collaborate with Sales and CX to ensure a seamless journey from onboarding to expansion, maximizing platform adoption and value realization.

You will report to the Head of Customer Success and thrive in a fast-paced SaaS environment, strengthening day-to-day operations and delivering measurable outcomes.

Qualifications

• 2+ years in Customer Success, Account Management, Customer Growth, or similar SaaS role.
• Strong commercial mindset with experience driving retention and expansion.
• Excellent communication and English presentation skills.
• Ability to build trust and influence stakeholders at multiple levels.
• Experience managing multiple accounts simultaneously.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of SMB and mid-market customers; build strong stakeholder relationships.
• Lead onboarding projects, drive product adoption, and help customers realize value.
• Monitor health, address risks, and drive retention and growth.
• Identify upsell/cross-sell opportunities and conduct business reviews to accelerate success.

Skills

Customer Success

Account Management

Project Management

SaaS

Communication

Relationship Building

Tools

HubSpot

Salesforce

CRM Systems

Job description

Adversus is seeking a Customer Success Manager in Aarhus to drive retention, development, and growth across a portfolio of SMB and mid-market customers. You will collaborate with Sales and CX to ensure a seamless journey from onboarding to expansion, maximizing platform adoption and value realization.

You will report to the Head of Customer Success and thrive in a fast-paced SaaS environment, strengthening day-to-day operations and delivering measurable outcomes.