Growth-Driven Customer Success Manager (SaaS)

Adversus A/S; Aarhus; On-site; DKK 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Career development

Flexible work environment

International SaaS company

Modern office with social events

Job summary

Adversus is seeking a Customer Success Manager to own a portfolio of SMB and mid-market customers, driving retention, expansion, and adoption of our SaaS platform from onboarding to expansion.

You will work closely with Sales and CX to ensure a seamless customer journey, identify growth opportunities, and share customer success stories that support long-term partnerships. This role is based in Aarhus, Denmark.

Qualifications

• 2+ years in Customer Success, Account Management, or a similar SaaS role.
• Strong commercial mindset with experience driving retention and expansion.
• Excellent communication and presentation skills in English.
• Ability to build trust and influence stakeholders at multiple levels.
• Experience managing multiple accounts simultaneously.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of SMB and mid-market customers, building relationships with key stakeholders.
• Lead onboarding projects, drive product adoption, and help customers realise value.
• Monitor customer health, address risks, and drive retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews to uncover growth opportunities and accelerate success.
• Help customers discover new ways to leverage the Adversus platform.
• Act as the voice of the customer internally and collaborate with Sales and CX.

Skills

Customer Success

Account management

Commercial mindset

Communication skills

Stakeholder management

Project management

Tools

HubSpot

Salesforce

Sales engagement platforms

Job description

Adversus is seeking a Customer Success Manager to own a portfolio of SMB and mid-market customers, driving retention, expansion, and adoption of our SaaS platform from onboarding to expansion.

You will work closely with Sales and CX to ensure a seamless customer journey, identify growth opportunities, and share customer success stories that support long-term partnerships. This role is based in Aarhus, Denmark.