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Job Category: Customer Service

Location: Munich

Client: [Client details not provided]

EU work permit required: Yes

Job Reference: 4829772ca57f

Job Views: 1

Posted: 09.05.2025

Expiry Date: 23.06.2025

We at Luxe Talent, an international recruitment and training consultancy, are looking for a Customer Care & Personal Shopping Teamlead for an international client in the luxury online fashion retail field.

• Manage 5-8 Personal Shoppers directly.
• Set sales and service standards for customer-facing teams.
• Drive sales and loyalty through optimized customer relationships.
• Achieve year-on-year sales growth aligned with business targets.
• Inspire and motivate teams with strong leadership and support.
• Develop new tools to enhance team performance and customer experience; ensure successful rollout.
• Build relationships with buying & merchandising teams to maximize commercial opportunities.
• Provide feedback to buying teams on customer demand and influence decisions.
• Collaborate with CX and other teams to improve customer satisfaction.
• Provide feedback to Distribution Centre management to enhance service levels.
• Work with VP/Director/Head of Personal Shopping and other team leaders to implement initiatives.
• Utilize strong analytical skills to derive insights from sales reports.
• Lead results-driven sales initiatives through exceptional service.
• Display natural leadership, being people-oriented, energetic, and driven.
• Show genuine interest in improving customer service standards with a deep understanding of luxury consumers.
• Maintain a customer-centric approach with excellent service and relationship-building skills.
• Possess a passion for luxury fashion and knowledge of its lifecycle.
• Exhibit excellent interpersonal and communication skills (written and verbal).
• Proficient in Microsoft Office, especially Excel; be tech-savvy.
• Fluent in written and spoken English.

If you believe your profile matches, apply by clicking the button on the right!

Luxe Talent is a leading recruitment, talent search, and training consultancy for the fashion, luxury, and retail industries in Europe. With over 15 years of experience, we assist companies in recruiting top talent and guiding candidates in their career development.

Stay updated with our open positions by visiting our portal and following us on social media via Luxe Talent profiles on LinkedIn and Instagram, as well as the Retail Academy, our specialized training platform.

If interested in positions abroad, explore our openings or visit Luxe Talent offices in Sain, Germany; France; Italy; the Netherlands; the UK; or Switzerland.

Luxe Talent guarantees a fair, inclusive, and ethical recruitment process for all projects.