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Remote German speaking Customer Support with relocation to Greece
Job summary
A leading international support service provider is seeking a Customer Service Representative to provide empathetic and timely support to users. The role demands strong communication skills in German and English, along with the ability to analyze data and enhance workflows. You will be working in a fast-paced environment, addressing user inquiries, and investigating issues. The position offers a monthly salary of 1300 EUR, performance bonuses, and opportunities for relocation assistance.
Benefits
Qualifications
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly.
- A proactive attitude with a bias toward doing what's right for the community.
- Attention to detail and a results-driven mindset.
Responsibilities
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Investigate and resolve user issues, including account support requests.
Skills
Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market‑specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and elevate complex issues to the global team when necessary.
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1‑C2) and English (B2).
- A proactive attitude with a bias toward doing what's right for the community.
- Attention to detail and a results‑driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
Compensation & Benefits
- Salary: 1300 EUR gross monthly x 14 per year
- Performance bonus: up to 200 EUR per month
- Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
- Opportunity to work in an international and supportive environment in Athens.
- Continuous training and career development opportunities.
- Flexible working conditions and a vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.
- Work remotely.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.