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German-Speaking Customer Expert - Remote from Greece
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Finance Specialist (Mutterschaftsvertretung / 1-Jahres-Vertrag)
Career Management GmbH
German-Speaking Customer Expert Remote from Greece
Job summary
A premier job placement service is seeking a customer service representative in Dresden. The ideal candidate will have excellent communication skills in German and English, experience in a premium brand environment, and strong interpersonal abilities. This full-time role offers competitive salary, relocation support to Greece, health benefits, and opportunities for professional growth.
Benefits
Qualifications
- Previous experience in service ideally in a premium or luxury brand.
- Good computer literacy.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly.
Skills
Education
Tools
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent German language skills.
- Very good English communication skills.
- Previous experience in service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelors degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.