Customer Service-Jobs in United States

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

The Manager, Training Sales and Operations is a strategic leader and operational link between professional training and education sales operations, and program delivery at Altium. This individual ensures the seamless integration of systems, reporting, and processes to support the global training business and education objectives.

A Day in The Life of Our Manager, Training Sales & Operations:

• Lead and deliver accurate professional and educational sales and customer data reporting.
• Develop and maintain key performance indicator (KPI) reporting and dashboards for internal stakeholders.
• Work with Altium Business Intelligence team to optimize internal reports across Salesforce, Domo, Snowflake, and Tableau.
• Design and distribute pre- and post-training surveys, collecting actionable feedback for continuous program improvement across team and sales representatives.
• Oversee daily operations related to training and education sales, customer engagement, surveys, and registration workflows.
• Implement new training course integration in Salesforce and business systems.
• Manage the Training Coordination Team (approximately 3 employees), ensuring efficient scheduling, quality delivery, and appropriate resource allocation.
• Maintain and enhance integrations between Salesforce, Thought Industries (LMS), GoTo Training, and Google Calendar to streamline training delivery.
• Collaborate closely with sales, marketing, and content teams to support customer acquisition and retention strategies.

• Champion customer service excellence across all training touchpoints.
• Ensure a consistent, high-quality learner and customer experience in both public and private training environments.

4. Who you are and what you’ll need for this position:

• Bachelor's degree in Business, Operations, Education, or related field (Master’s preferred).
• 5+ years of experience in sales operations, training operations, or business analytics.
• Strong proficiency in Salesforce, ideally experience in SQL and data platforms such as Snowflake, AWS, or Redshift.
• Experience with LMS platforms (preferably Thought Industries), and webinar tools (e.g., GoTo Training).
• Demonstrated experience managing people and cross-functional workflows.
• Strong analytical and project management skills.
• Excellent verbal and written communication.
• Customer-centric mindset with a proactive approach to problem-solving.

Nice to have:

• Experience working in a global or multi-regional training or education organization.
• Familiarity with enterprise SaaS environments and professional development training programs.
• Experience with data visualization platforms (Tableau, Domo) and CRM workflow optimization.

Germany Benefits

• nilo.health, mental health and wellbeing support
• Employee referral and employee-of-the-month programs
• ???? Special Leave for urgent family matters
• Flexible working arrangements available based on role and location
• Free fruit, snacks, and drinks in the office

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

How did you hear about this job? *

Are you eligible to work in the country you're applying to? * Select...

Will you now or in the future require employment visa sponsorship? * Select...

Please click to review Altium's Privacy Notice for Job Applicants * Select...

Have you worked for Altium, Renesas, or any of their subsidiaries in the past? * Select...

Do you have a relative or family member who works for Altium, Renesas, or any Altium/Renesas subsidiary? * Select...