Call Center Agent jobs in United States

Do you want to be at the core of making the world more sustainable? Do you have experience from managing service contracts and service strategy? Then this could the opportunity for you! This is an exciting path to become part of a company focused on reshaping renewable energy innovation.

Region NCE > SBU NCE Service > Customer Management
This role is ideal for someone skilled in cultivating a collaborative atmosphere among team members. We value initiative, accountability and the balance between creativity and quality in all solutions, and this is your chance to contribute to our service customer strategy.
The Service Customer Management team at Vestas ensures our customers have a great experience when receiving our services. Our customers include leading companies in the energy industry and renewable energy sector such as RWE, Vattenfall, Shell, Iberdrola, TotalEnergies, SSE and others. As part of the Offshore Service Operations organization, you will join a collaborative team of over 950 colleagues working to deliver services for offshore wind farms.

Responsibilities

1. Build strong customer relationships: Cultivate and maintain strong customer relationships based on trust and value creation.
2. Primary customer contact: Serve as the main point of contact for commercial, contractual, and major operational issues under a service agreement.
3. Promote customer centricity: Leverage your knowledge and proficiency to ensure that the customer perspective is prioritized in decision-making throughout the value chain.
4. Facilitate strategic engagement: Apply a strategic approach to engaging with customers, facilitating dialogues to solve issues and coordinating with regional and cross-organizational stakeholders to ensure cohesive communication.
5. Optimize profitability: Support the Service Cluster’s Profit & Loss ownership by developing strategies and negotiating settlements that maximize profitability.
6. Warranty management: Manage defect warranty obligations, providing commercial input and facilitating customer negotiations to resolve complex issues.

Example of Day-to-Day Activities

1. Customer interaction: Represent Vestas and its service strategy towards our customers, as well as contractually for official/contractual communications.
2. Meetings and reporting: Facilitate regular customer meetings, maintain action logs, prepare formal correspondence, and deliver customer reports.
3. Quotations and Proposals: Deliver quotations for additional services by collaborating with operational and technical stakeholders.
4. Issue Resolution: Address customer issues independently and coordinate internal stakeholders and experts’ input to resolve requests.
5. Risk Management: Ensure Vestas is adequately informed about commercial risks and propose solutions to support Service Clusters in optimizing profit and loss.

Qualifications

1. Bachelor's or Master's degree in a commercial or technical field.
2. Minimum 5 years of experience as customer manager or similar, managing service contracts in a complex organization.
3. Experience in the energy sector, particularly wind energy is not mandatory, but it will be considered and valued.
4. Fluency in English is required, and additional language skills are valued.

Competencies

1. Strategic and Commercial Mindset:

- Thorough understanding of financial principles and financial analysis.
- Comprehensive understanding of contracts and contract management.

1. Problem-Solving and Innovation:

- Demonstrated ability to address complex issues and develop effective solutions.
- Focused on identifying and engaging relevant business stakeholders.

1. Interpersonal and Negotiation skills:

- Advanced negotiation skills and the ability to de-escalate situations.
- Skilled in cultivating a collaborative atmosphere among team members.

1. Adaptability and Initiative:

- Act decisively, take initiative, and promote continuous improvement.
- Navigate in a rapid environment and meet tight deadlines.

What we offer
We offer a stimulating, interaction-driven role with great opportunities for professional and personal development in an inspiring environment. At Vestas, we are committed to supporting an inclusive and diverse work environment where everyone is encouraged to apply. We want to power the solution for many years to come – and we want to leave no one behind on our journey. Creating a space where our people can thrive, fulfil their potential, and belong by being their true selves, is essential to create a truly sustainable organization; one that serves our employees in an equitable and inclusive manner. We value the unique perspectives and experiences that each individual brings to our team. You will have the opportunity to work with a diverse team and contribute to the advancement of our offshore wind farm services.

Additional information
The position will be based out of either Hamburg, Germany or Ostend, Belgium. The role requires approximately 40 days of travel per year.
We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.