Customer Service Representative w/French (m/f/d)

Johnson & Johnson; Aachen; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Customer Service Specialist to join their dynamic team in Aachen. This role involves being the key contact for the sales team and customers throughout Europe, efficiently processing orders, managing complaints, and preparing quotes using SAP. The ideal candidate will possess exceptional communication skills in multiple languages and a strong background in customer service. This position offers a unique opportunity to thrive in a fast-paced environment while contributing to innovative healthcare solutions that impact lives. If you are passionate about customer service and ready to take on new challenges, this is the perfect opportunity for you.

Qualifikationen

• Experience in customer services and order follow-up is essential.
• Excellent communication skills in German, French, and English are required.

Aufgaben

• Act as contact for sales team and customers across Europe.
• Process incoming orders and manage complaints efficiently.

Kenntnisse

Customer Service Experience

Communication Skills

Analytical Thinking

Attention to Detail

Organizational Skills

Flexibility

Tools

SAP S4 Hana

Salesforce

Microsoft Office

MS Excel

Jobbeschreibung

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Aachen, North Rhine-Westphalia, Germany

Job Description:

Responsibilities will include:

• Contact person for the sales team in the field as well as customers throughout Europe
• Processing incoming orders for the Abiomed product range in SAP
• Tracking and filing of orders
• Preparation of quotes for the Sales team in SAP
• Complaints processing
• Contract management
• Issuing of reports for Sales & internal partners

Qualifications:

• Work experience in Customer Services
• Experience in dealing with customers and in order follow-up
• Excellent communication skills in German, French and English
• Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)
• Analytical thinking skills
• Ability to work under time pressure
• Attention to details
• High level of energy, engagement and responsibility
• Strong organizational skills with the ability to multi-task
• Flexibility of work in the dynamic, changing environment
• Excellent communication skills, good working relationship
• Business awareness and focus on achieving common goals
• Highly developed interpersonal skills, responsibility and ethics