Work & Discover Portugal: Join Danish Support Team

Cross Border Talents; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading multilingual recruitment agency is seeking a Danish-speaking E-commerce Support Specialist to assist customers for a top tech brand. This fully remote position offers relocation and housing support for candidates outside Portugal. Responsibilities include responding to customer queries and securely managing sensitive data. Candidates must have C2-level Danish and fluent English, and enjoy competitive salary and bonuses.

Leistungen

Relocation support

Competitive monthly salary

Paid holiday and Christmas bonuses

Extra payment for late hours and holidays

Qualifikationen

• C2-level Danish and fluent English (C1) required.
• Excellent attention to detail and communication skills necessary.
• Ability to manage tasks independently and meet deadlines.

Aufgaben

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.

Kenntnisse

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Task management

Jobbeschreibung

Overview

Work & Discover Portugal: Join Danish Support Team

About the job

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1)- written and spoken
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer\'s number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses.
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided.