VIP Support

N Consulting Ltd; Stuttgart; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading IT support company is seeking a VIP IT Support Engineer in Stuttgart, Germany. The role requires 4-8+ years of experience in IT support with a strong background in troubleshooting Windows and macOS systems. Candidates must be fluent in German at B2-C1 level and have excellent communication skills to provide top-tier support for executive-level clients. The position involves both onsite and remote support, managing high priority incidents, and collaborating with global IT teams.

Qualifikationen

• 4–8+ years of experience in IT Support or VIP Support.
• Ability to handle high-pressure situations with quick response times.
• Experience supporting executive-level or VIP customers.

Aufgaben

• Provide VIP-level onsite & remote IT support to executives.
• Handle hardware, software, and network troubleshooting.
• Ensure quick resolution for incidents and outages.
• Collaborate with global IT teams for escalations.

Kenntnisse

Troubleshooting Windows 10/11

Troubleshooting macOS

Active Directory

Office 365

Network basics (DNS, DHCP, VPN)

Communication skills in German (B2-C1)

Communication skills in English

Tools

MS Office 365

MDM solutions (Intune)

SCCM

ServiceNow

Jira

Jobbeschreibung

VIP Support Stuttgart-area

Job Title: VIP IT Support Engineer

Location: Stuttgart, Germany

Language Requirement: German (B2–C1) & English (Fluent)

Employment Type: Full-time / Contract

We are looking for a highly skilled VIP IT Support Engineer to provide premium, white-glove technical support to senior executives and high-priority users. The ideal candidate must have strong communication skills in German (B2–C1) and a solid background in end-user support within enterprise environments.

Key Responsibilities

• Provide VIP-level onsite & remote IT support to executives and senior business leaders.
• Handle all hardware, software, and network troubleshooting for laptops, desktops, mobile devices, and peripherals.
• Ensure quick resolution for priority incidents, outages, and escalations.
• Install, configure, and support Windows / Mac OS , MS Office 365, conferencing tools (Teams / Zoom / WebEx), and enterprise applications.
• Assist with meeting room technologies , audio-video systems, and conference setups.
• Perform proactive monitoring , system checks, and preventive maintenance.
• Collaborate with global IT teams for escalations and problem resolution.
• Maintain documentation, asset tracking, and update support logs.
• Manage VIP onboarding / offboarding (account setup, access management, device provisioning).
• Ensure excellent customer service with a professional and courteous approach.

Required Skills & Experience

• 4–8+ years of experience in IT Support / Desktop Support / VIP Support.
• Strong troubleshooting skills in:
• Windows 10 / 11, macOS
• Active Directory, Exchange / Outlook
• Office 365, MDM solutions (Intune)
• Network basics (DNS, DHCP, VPN)
• Experience supporting executive-level or VIP customers.
• Ability to handle high-pressure situations with quick response times.
• Excellent communication and interpersonal skills in German (B2–C1 level).
• Good English communication for global coordination.

Nice to Have

• ITIL Foundation certification
• Experience in enterprise environments (Banking, Automotive, Manufacturing, etc.)
• Knowledge of SCCM / Intune, ticketing tools (ServiceNow / Jira)