UX Researcher (m/f/d)

Hager Group; Blieskastel; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Hager SE is seeking a UX Researcher to lead user testing for physical and digital products. The successful candidate will manage the entire testing process while working closely with various teams to enhance product development. With a Master's degree and substantial experience, they will have a key role in shaping the customer experience across global markets.

Leistungen

Personalized onboarding experience

Opportunities for learning and growth

Internal career opportunities

Qualifikationen

• 5+ years experience in a similar role, ideally in technical products.
• Fluent in German and English; French is a plus.
• Strong analytical skills, project management skills, and organisational abilities.

Aufgaben

• Implementing the testing process for operational tests.
• Defining test objectives and managing logistics.
• Analyzing collected customer data and preparing reports.

Kenntnisse

Analytical skills

Statistical skills

Project management skills

Interview moderation skills

Customer focus

Ausbildung

Master's degree or equivalent in user testing/UX research

Tools

Microsoft Office

Alchemer

Maze

Qualtrics

Figma

Jobbeschreibung

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As anUX Researcher physical & digital products, you will report to the OTC (Offer Testing Centre) Manager. Your role will be to implement the entire testing process (planning, organising, analysing, reporting) related to the operational tests scheduled in the SDM (Solution Development Marketing) department's development plan, working closely with the design, product marketing, engineering and market teams (sales subsidiaries in three regions: Europe, Asia/Pacific, Africa/Middle East).

The position is based in Blieskastel or Obernai and is available on a fixed-term contract (1 year).

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What you will do ?

As part of theOTC (Offer Testing Center) team, you will be responsible for:

• Understanding the issues and defining the test objectives
• Defining customer targets and relevant countries, and organising recruitment
• Building the test protocol and stimuli
• Organising (managing logistics and moderating test sessions)
• Analysing the customer data collected and preparing the results report

What about you ?

• You have a Master's degree or equivalent in user testing/UX research, cognitive or behavioural psychology, sociology, UX design, marketing or experimental economics, supplemented by at least five years' experience in a similar role, ideally in a technical products and solutions environment
• You are fluent in German and English (French is a plus) and have international experience
• You have strong analytical and statistical skills, project management skills and interview moderation skills
• Proficiency in Microsoft Office is essential and knowledge of survey software is a plus (Alchemer, Maze, Qualtrics, Figma, etc.)
• Your rigour, organisational skills and customer focus will also be appreciated

Why join Hager Group ?

• Personalized onboarding experience programdesigned to make your first dayssmooth
• Opportunities to learn and grow through Hager Group's awarded HiUniversity
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us !