TRICARE Beneficiary Services Representative - Kleber, Germany

Leidos; Kaiserslautern; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading defense contractor is looking for a TRICARE Beneficiary Services Representative in Kaiserslautern, Germany. The role involves providing essential services for military families, including benefit verification and customer support. Candidates should have strong communication skills and at least 3 years of customer service experience. This position includes an annual salary of $32,000 and a foreign service premium.

Qualifikationen

• 3+ years of customer service experience required.
• Eligibility for ADP IT III clearance is necessary.

Aufgaben

• Process enrollments and disenrollments for TRICARE.
• Offer guidance on TRICARE resources and benefits.
• Provide claims status updates and assistance.

Kenntnisse

Fluent in English

Proficient in Microsoft Office

Effective at delivering presentations

Strong organizational abilities

Ausbildung

High School diploma or GED

Jobbeschreibung

Overview

Make a Difference – Join Our Leidos TRICARE Team in Kleber, Germany!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

Salary

The annual salary for this position is $32,000. The program is not able to negotiate that amount. With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.