Telecaller Outbound

ACT FIBERNET; Nordrhein-Westfalen; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A telecommunication company in Nordrhein-Westfalen is hiring customer-focused Calling Agents. The role involves handling inbound and outbound customer calls, resolving queries, and promoting services. Candidates should possess excellent communication skills, customer handling ability, and flexibility for rotational shifts. Freshers are welcome, and there is an opportunity for on-the-spot job offers during walk-ins. This role emphasizes strong customer support and multitasking abilities.

Qualifikationen

• Freshers with good communication skills are welcome.
• Call center or customer support experience preferred.

Aufgaben

• Handle inbound & outbound customer calls as per business needs.
• Resolve customer queries and log service requests/tickets in CRM.
• Make outbound calls for billing, collections, reconnection & customer outreach.
• Ensure accurate documentation and first-call resolution.
• Promote relevant plans, upgrades, and add-on services.
• Follow SOPs, compliance guidelines, and escalation processes.

Kenntnisse

Excellent verbal communication & listening skills

Customer handling & problem-solving ability

Basic computer & CRM knowledge

Ability to multitask in a fast-paced environment

Ausbildung

10+2 / Graduate / Undergraduate

Jobbeschreibung

Role Overview

This job is provided by apna.co. We are hiring customer-focused Calling Agents for inbound and outbound processes. The role requires strong communication skills, customer handling ability, and flexibility to work in rotational shifts.

Key Responsibilities

• Handle inbound & outbound customer calls as per business needs
• Resolve customer queries and log service requests/tickets in CRM
• Make outbound calls for billing, collections, reconnection & customer outreach
• Ensure accurate documentation and first-call resolution
• Promote relevant plans, upgrades, and add-on services
• Follow SOPs, compliance guidelines, and escalation processes

Skills Required

• Excellent verbal communication & listening skills
• Customer handling & problem-solving ability
• Basic computer & CRM knowledge
• Ability to multitask in a fast-paced environment

Language Requirements

• English – Mandatory
• Hindi / Telugu / Tamil / Kannada – Preferred
• Multilingual candidates have an added advantage

Shift Details

• Rotational shifts (including weekends & holidays)

Education

• 10+2 / Graduate / Undergraduate

Experience

• Call center or customer support experience preferred

Freshers with good communication skills are welcome.

Interested candidates can directly come for Walk-In location. Contact via 9121803768. On Spot Offer Letter will be released.