Technology Service Specialist (f/m/x)

Deutsche Bank; Frankfurt; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

A leading global bank in Frankfurt is seeking a Production Operations specialist to ensure operational soundness across its Corporate Banking Services. This role involves supporting incident management, driving continuous improvement in production environments, and leveraging strong technical skills to improve system stability. Candidates should have a Bachelor's in Computer Science and experience in global tech operations. The bank offers a comprehensive benefits package including flexible working arrangements.

Leistungen

Health check-ups

Mental health support

Pension plans

Flexible working arrangements

Qualifikationen

• 3+ years experience in global tech service operations.
• Experience in large corporate environments.
• Strong working experience in incident tracking.

Aufgaben

• Support incident and problem management adhering to ITIL.
• Drive a culture of proactive continual improvement.
• Engage in the operational delivery of the Software Development Lifecycle.

Kenntnisse

Technical trouble-shooting skills

Ability to drive continual improvement

Knowledge of monitoring tools (Splunk, NewRelic)

Experience with automation solutions (Ansible)

Ausbildung

Bachelor's degree in Computer Science

Tools

Oracle

Linux

ServiceNow

Jobbeschreibung

Details of the role and how it fits into the team

You will be accountable for the Production Operations across the Corporate Banking Services portfolio of applications ensuring not only operational soundness of the portfolio but also driving significant service improvement to deliver increased stability and operating efficiency of the platforms responsible for processing Global Payments transactions for the Corporate Bank. You will be part of a Global team operating on follow-the-sun principles providing full oversight of the production environment, reporting directly into the Lead of Corporate Bank Production services.

Your key responsibilities

• Ability to support the incident management, problem management adhering to ITIL and DB standard process as a role model to enhance the technical capability of the Production Support team

• Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene

• Leverage strong technical trouble-shooting skills to analyse forensics for the Production platform to identify and remediate performance and resiliency issues

• Engage in the operational delivery of the Software Development Lifecycle (SDLC) to enhance Production Standards and controls as well as maintaining all support documents.

• Oversee event monitoring via a 24x7 workbench that is both monitoring and regularly probing the service environment and take action on instruction of a support document.

• Drive knowledge management across the supported applications and identify areas of focus, where training may improve team performance, and improve incident resolution

Your skills and experiences

• Bachelor's degree in Computer Science or related technology field (master’s degree a plus)

• Experience with global tech service operations with 3+ years of experience in large corporate environments (financial or banking) in controlled production environments

• Experience of run-book execution & complex data or transactional application and infrastructure domains

• Recent experience of applying technical solutions to improve the stability of production environments

• Strong working experience in OS (Linux), Database (e.g., Oracle, SQL, PL/SQL), monitoring (Splunk, NewRelic, & Geneos), Middleware (e.g., MQ, Apache and Kafka), automation solutions (Ansible, Jenkins/Groovy, Python), incident tracking (ServiceNow), JIRA/Agile, as well as DevOps and Google Cloud solutions (GCP)

• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones

• Able to connect, manage and influence people from different backgrounds and cultures

• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Ayse Kartal-Isik.

Contact Ayse Kartal-Isik: 069-910-42410

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.