Technical Support Specialist (m/f/d)

NetzLayer; Deutschland; Remote; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Flexible working hours

Permanent contract

30 days holiday

Fair pay

Work computer provided

Internet/home office allowance

Pension contribution

Fitness allowance

Test lab with real hardware

Onboarding with a dedicated contact

Training and certifications

Join at DENOG RIPE meetings

Regular team meetups

Flat hierarchies

Job summary

NetzLayer is seeking a customer support specialist to answer inquiries via ticket, email and phone and to follow up until issues are resolved. The role covers helping with the customer portal, invoices, and booked services, plus handling data centre access requests.

You should have a technical understanding of networks and servers, a clear German writing style (English a plus), and a reliable, problem-solving mindset to ensure customer satisfaction.

Qualifications

• Strong technical understanding of networks and servers.
• Clear writing style in German; English is an advantage.
• Reliable and persistent in resolving issues.

Responsibilities

• Answer customer enquiries and tickets or pass them on to the right person
• Help customers with questions about the customer portal, invoices and booked services
• Prepare and follow up on data centre access requests
• Collect frequent questions and turn them into clear help texts

Skills

Networking basics

German writing

Reliability

Job description

You answer our customers' questions by ticket, email and phone, and follow up until everything is resolved.

What you will do

• Answer customer enquiries and tickets or pass them on to the right person
• Help customers with questions about the customer portal, invoices and booked services
• Prepare and follow up on data centre access requests
• Collect frequent questions and turn them into clear help texts

What you bring

• Technical understanding and an interest in network and server technology
• A friendly, clear writing style in German; English is an advantage
• Reliability and the drive to see problems through to resolution

What we offer

• Flexible working hours
• Permanent contracts, full- or part-time
• 30 days of holiday
• Fair pay
• Your work computer, on us
• A monthly allowance for internet and home office
• Pension contribution
• Fitness allowance
• Test lab with real hardware
• Onboarding with a dedicated contact person
• Training and certifications on us
• Join us at DENOG, RIPE Meetings and peering events
• Regular in-person team meetups
• Flat hierarchies, short paths