NOC Technician (m/f/d)

NetzLayer; Deutschland; Remote; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Permanent contract

30 days holiday

Fair pay

Home office allowance

Pension contribution

Fitness allowance

Test lab with real hardware

Onboarding with a dedicated contact

Job summary

NetzLayer is looking for a Network Incident Controller to monitor networks and services, take incident reports from customers, and drive incidents to resolution. You will keep customers informed and collaborate with network engineering to document solutions.

Our NOC operates around the clock with flexible working hours, and we value a calm, structured approach. German language skills are required; English is an advantage. We offer a supportive environment with training and certifications.

Qualifications

• Solid networking knowledge including TCP/IP, routing and BGP basics.
• Proficient with Linux systems.
• Fluent German; English is a plus.

Responsibilities

• Keep an eye on monitoring and alerts for the network, servers and colocation.
• Take incident reports from customers, analyse them and follow the ticket through to resolution.
• Keep customers informed during an incident.
• Solve tricky cases together with network engineering and document the solutions.

Skills

Networking knowledge

Linux

Calm, structured approach

Shifts availability

German language

English advantage

Job description

You keep an eye on the network and services, take incident reports and get to the bottom of them yourself — until the incident is resolved.

What you will do

• Keep an eye on monitoring and alerts for the network, servers and colocation
• Take incident reports from customers, analyse them and follow the ticket through to resolution
• Keep customers informed during an incident
• Solve tricky cases together with network engineering and document the solutions

What you bring

• Solid knowledge of networking (TCP/IP, routing, BGP basics) and Linux
• A calm, structured way of working, even when things get hectic
• Willingness to take shifts in the evening, at night or at weekends by arrangement — our NOC is available around the clock
• Good written and spoken German; English is an advantage

What we offer

• Flexible working hours
• Permanent contracts, full- or part-time
• 30 days of holiday
• Fair pay
• Your work computer, on us
• A monthly allowance for internet and home office
• Pension contribution
• Fitness allowance
• Test lab with real hardware
• Onboarding with a dedicated contact person
• Training and certifications on us
• Join us at DENOG, RIPE Meetings and peering events
• Regular in-person team meetups
• Flat hierarchies, short paths