Technical Support Engineer (CAD / CAM systems)

TechBiz Global GmbH; Neuss; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading recruitment service provider is seeking a skilled Technical Support Engineer in Neuss, Germany. Ideal candidates will have hands-on experience in the dental CAD/CAM industry, providing technical support for CAD/CAM systems, including leading software and equipment. Responsibilities include training clients, resolving complex issues, and collaborating with product teams. Strong problem-solving and communication skills are essential. This role offers a great opportunity for career growth.

Qualifikationen

• Experience in the dental CAD / CAM industry, ideally in a technical support, engineering, or application specialist role.
• Strong problem-solving skills and a customer-first attitude.
• Ability to communicate technical information clearly to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD / CAM systems, including software and equipment.
• Train clients on dental CAD / CAM workflows.
• Collaborate with product teams to resolve complex issues.
• Maintain documentation of support cases and solutions.
• Act as a technical advisor during pre- and post-sales activities.
• Stay current with developments in digital dentistry.

Kenntnisse

Technical support in Dental CAD / CAM

Problem-solving skills

Clear communication of technical information

Customer-first attitude

Tools

Millbox

WorkNC

Hyperdent

CNC milling machines

metal laser sintering 3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics.
• Train clients on the use and optimization of dental CAD / CAM workflows.
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability.
• Maintain documentation of support cases, solutions, and training materials.
• Act as a technical advisor to sales teams during pre‑ and post‑sales activities.
• Stay current with the latest developments in digital dentistry and CAD / CAM technology.

Requirements

• Experience in the dental CAD / CAM industry, ideally in a technical support, engineering, or application specialist role.
• Strong problem‑solving skills and a customer‑first attitude.
• Ability to communicate technical information clearly to non‑technical users.
• Willingness to travel for on‑site support.