Technical Support

AUTEL Automotive Intelligence – Europe; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global tech innovator in automotive diagnostics seeks a technical support professional in Munich. You'll be responsible for managing technical inquiries, supporting regional distributors, and processing after-sales repairs. Ideal candidates should have a Bachelor's degree with relevant experience, strong organizational skills, and fluency in Mandarin Chinese and English. The role offers competitive salary and benefits with opportunities in the growing market of electric vehicles.

Leistungen

Competitive salary and benefits package

Excellent development opportunities

Qualifikationen

• 1+ years of experience in electric power, communications, or automotive fields.
• Experience in charging stations, batteries, electronics, AWD, and ADAS preferred.
• Capable of delivering presentations and product demonstrations.

Aufgaben

• Provide pre- and post-sales technical support across projects.
• Serve as the main contact for distributors and colleagues.
• Handle after-sales repairs and warranty claims.

Kenntnisse

Organizational skills

Service-oriented mindset

Strong team spirit

Fluent in Mandarin Chinese

Fluent in English

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Driven by Intelligence. Powered for the Future.

Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.

What You’ll Do

• Responsible for providing technical support both before and after sales, including but not limited to managing projects from initiation to production, as well as ongoing operational projects. Familiar with the various characteristics and usage conditions of the company’s products.
• Acts as the primary point of contact for regional distributors and colleagues across departments, providing all necessary support.
• Handles after-sales repairs in France, including but not limited to processing warranty claims and managing spare parts inventory.
• Timely processing of customer feedback on technical product issues; responsible for tracking customer feedback, identifying technical issues, and proposing possible solutions. Collects customer requirements and provides feedback to the R&D department.
• Responsible for organizing, summarizing, and analyzing customer issues to facilitate R&D improvements and upgrades.
• Prepares and delivers product technical training, and documents maintenance cases.

You Are

• Bachelor's degree or higher, with 1 or more years of relevant experience in fields such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, automotive engineering, or related disciplines.
• Preferred experience in industries such as charging stations, batteries, automotive, electronics, AWD (All-Wheel Drive), and ADAS (Advanced Driver Assistance Systems).
• Strong organizational and execution skills, ability to work under pressure, and a strong team spirit.
• Excellent learning ability, service-oriented mindset, strong sense of responsibility, with a conscientious and meticulous work attitude. Capable of delivering presentations and product demonstrations.
• Highly self-motivated and proactive.
• Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus.
• Willingness to travel within France and to Europe.

Why Join Autel

• Participate in the rapid development of the European new energy and diagnostics market.
• Collaborate with outstanding talents from around the world in an international work environment.
• Achieve your career dreams with excellent development opportunities.
• Receive a highly competitive salary and benefits package.

Location: Munich, Bavaria, Germany

Start Date: As soon as possible

Working Hours: Full-time

Apply now and join Autel Intelligent Technology to create a smarter future together!

Contact: Apply directly on LinkedIn or send your resume to [e-mail]. Please mention the position that you are applying for in the subject.