Technical Service Engineer

Ecoflow; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading energy solutions company in Hamburg is seeking a Technical Service Engineer. This full-time position, requiring 60% travel, involves providing after-sales technical support and maintaining relationships with key accounts. Candidates should have over 3 years of experience in a similar role, excellent communication skills in German and English, and a degree in electrical engineering is preferred. The role offers a competitive salary, performance bonuses, and flexible working arrangements.

Leistungen

Competitive salary package

Performance-based bonus

Flexibility of working type

Supportive team environment

Qualifikationen

• 3+ years as a technical service engineer in related fields.
• Ability to maintain effective communication with teams and clients.
• Fluency in additional European languages is a plus.

Aufgaben

• Provide after-sales technical support for EcoFlow products.
• Maintain relationships with key accounts and sales channels.
• Provide product demonstrations and technical training.

Kenntnisse

Excellent communication skills in German and English

Self-driven and patient

Proficient in MS Word, Excel, and Visio

Ausbildung

Electrical engineering degree

Jobbeschreibung

About EcoFlow Inc.

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

EcoFlow Vision

Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

EcoFlow Mission

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Work at EcoFlow Inc.

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an associate-middle level Technical Service Engineer, this position is a full-time, home office, with 60% travel frequency position.

Your challenges:

• Responsible for providing after-sales technical support of products for all EcoFlow product series;
• Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;
• Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;
• Provide product demonstration, training, trial test support, and technical answers for EcoFlow installers, retailers and end-users;
• Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;
• Proactively manage other challenges at work.

Your profile includes:

• Min 3 years and above working experience as technical service engineers, previous working experience in solar panels, power storage, batteries electrical tools companies is preferred;
• Possess excellent communication skills in both German and English, able to maintain effective communication with both EcoFlow teams and clients' side;
• Electrical engineering degree is preferred;
• Proficient in using tools such as MS Word, Excel, Visio and etc;
• Self-driven, prudent, patient, able to work on-site independently;
• Work well under only general supervision;
• Fluency in additional European languages considered a plus.

What we offer:

• Competitive salary package and performance based bonus;
• Flexibility of working type;
• A positive and warm team with transparent information transferring.

Why EcoFlow

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage." ---- Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence." ---- The Wall Street Journal

"The product was impressively well designed back then and the company’s products have only gotten better." ---- Forbes