Technical Onboarding Specialist

Planet Labs; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading imaging satellite company in Berlin seeks an Onboarding Specialist to enhance technical customer onboarding processes. This role involves leading onboarding programs, coordinating with cross-functional teams, and developing training content. Ideal candidates have over 4 years in customer-facing roles, possess a Bachelor’s degree, and are skilled in technical communication. This full-time position is hybrid, requiring three days in the Berlin office. Competitive benefits and a commitment to diversity included.

Leistungen

Paid time off

Employee Wellness Program

Home Office Reimbursement

Tuition Reimbursement

Equity

Volunteering Paid Time Off

Qualifikationen

• 4+ years of experience in a customer-facing role such as onboarding or technical support.
• Solid technical aptitude for explaining technical concepts to non-technical audiences.
• Experience creating and delivering technical trainings or workshops.

Aufgaben

• Own and evolve technical customer onboarding program.
• Lead onboarding kickoff calls with new customers.
• Maintain and update onboarding-related resources in LMS.

Kenntnisse

Customer onboarding

Technical training

Python programming

Communication

Ausbildung

Bachelor’s degree in a related field

Jobbeschreibung

Overview

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role

The Onboarding Specialist is responsible for owning and evolving Planet’s technical customer onboarding program, with the goal of reducing time to value and helping customers successfully adopt Planet data, tools, and workflows.

Sitting within the Education & Enablement team, this role works closely with Technical Support, Customer Success, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and plays a central role in designing and maintaining onboarding content, campaigns, and processes.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own

• Implement Planet’s technical customer onboarding program by delivering tailored and scalable onboarding experiences, aligned to customer needs.
• Lead and coordinate cross-functional onboarding kickoff calls with new customers, ensuring clear alignment on goals, timelines, and next steps.
• Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities.
• Deliver and coordinate technical onboarding trainings, including:
  • Leading select live onboarding sessions
  • Coordinating delivery across Education, Support, and other subject matter experts as appropriate
• Design, maintain, and improve scalable onboarding content and campaigns, including:
  • Automated onboarding communications
  • Role, persona, or industry-specific onboarding resources
• Serve as a central point of contact for onboarding alignment across Education, Customer Success, Technical Support, Professional Services, and Product.
• Maintain and update onboarding-related learning resources in Planet’s Learning Management System (LMS) and related education platforms (Planet University, Community, Documentation, Help Center).
• Contribute to the definition and continuous improvement of onboarding processes, documentation, and internal enablement materials.
• Use onboarding engagement data and feedback to inform improvements to onboarding content, delivery, and coordination.

What You Bring

• 4+ years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success.
• Bachelor’s degree in a related field.
• Solid technical aptitude, with experience explaining technical concepts to non-technical audiences.
• Experience creating and delivering technical trainings, workshops, or enablement sessions.
• Hands-on experience with coding or scripting, particularly in Python, sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
• Familiarity with adult learning principles and best practices for customer education.
• Ability to own and coordinate cross-functional programs, balancing organization, collaboration, and stakeholder alignment in a customer-facing environment.

What Makes You Stand Out

• Familiarity with GIS, remote sensing, or geospatial data platforms.
• Experience working in a SaaS, data, or developer-focused product environment.
• Experience working with Learning Management Systems (LMS) and education platforms.
• Exposure to onboarding automation, customer engagement platforms, or lifecycle communications.
• Experience supporting both live and scaled (self-serve or automated) onboarding models.
• Fluency in multiple languages.

Application Deadline

May 4, 2026 23:59 (11:59p PT)

Benefits

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Belonging and Equal Opportunity

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [e-mail] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy and AI Policy

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. With the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools. During live interviews or assessments, the use of AI tools is prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure, contact your recruiter for clarification. If an AI tool or similar technology is requested as an accommodation, please contact [e-mail].