Team Lead Customer Success DACH

GoodHabitz; Frankfurt; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A fast-growing ed-tech company is seeking a Team Lead for Customer Success in Frankfurt, Germany. This role involves mentoring a team of Customer Success Managers to ensure client satisfaction and business impact. Ideal candidates should have at least 3 years of management experience, a passion for learning, and be fluent in German with strong English skills. The company offers competitive salary, flexible working conditions, and a range of benefits.

Leistungen

Competitive salary

25 days paid time off

Travel budget

Flexible working tools

Unlimited access to learning resources

Mental coaching support

Diverse and inclusive teams

Themed events and team-building activities

Annual Do-Good Day for volunteering

Pension and insurance coverage

Qualifikationen

• Minimum of 3 years' experience managing teams of 7+ in Customer Success.
• Passion for learning and development in EdTech.
• Fluent in German with strong English skills.

Aufgaben

• Guide the Customer Success Managers team across central region.
• Mentor team members throughout the customer journey.
• Ensure regional targets are met and provide coaching.
• Share insights and foster team growth.

Kenntnisse

Team management

Customer-centric approach

Solution-oriented mindset

Data-driven decision-making

Empathy

Stress management

Presentation skills

Jobbeschreibung

Catch the GoodHabitz sparkle! We are GoodHabitz, one of the fastest growing ed‑tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone. As fun as watching series, scrolling through your newsfeed, and watching your favourite team score a winning goal. That's how we help over 2 million people become the best version of themselves.

Curious about the people behind the scenes? We are a team of focused players where mutual inspiration and support are key. With our eyes on the prize, we are not all work and no fun. Quite the opposite, we invest in fun trips and events to empower our people to have the best time of their lives. We're creative masterminds who always look on the bright side and welcome any challenge coming our way.

The Challenge

As the Team Lead for Customer Success, you'll be the guiding force behind our Customer Success Managers team in the central region, covering Germany, Switzerland, Austria and Poland. Working hand in hand with your team, your mission is to propel GoodHabitz to success in the central region, ensuring our clients are not just satisfied but perceive real business impact with our services.

• You’ll be the go‑to mentor for our Customer Success Managers, offering support throughout the entire customer journey—from onboarding to expansions and renewals.
• Get ready to choreograph work processes to perfection, ensuring our regional targets are hit.
• Your coaching prowess will be put to the test as you inspire and drive results from our management team.
• Be the champion of growth within your team, fostering their development and success.
• Become the strategic ally for both clients and your team, helping them conquer their business objectives.
• Energize your team by sharing insights, best practices and industry benchmarks.
• And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.

Requirements

We're on the lookout for a seasoned, yet vibrant leader who understands that blending fun with exceptional work is the secret sauce to our success. Your genuine, energizing presence never fails to leave a lasting impression, whether it’s within our company walls or out in the world. And let's not forget, you’ve got to have a passion for the L&D field!

• You boast a minimum of 3 years’ experience managing teams of 7+ in Customer Success (preferably in the B2B SaaS or EdTech industry)
• Your team isn’t just a team, they’re your tribe, and you’re deeply invested in their growth and success.
• With your magnetic personality, you effortlessly bridge the gap between commerce, Tech, and our vision for online training courses.
• Customer‑centric? Check. Solution‑oriented? Double check.
• You love to understand data and use and drive it to make your team and business better.
• Empathy isn’t just a word in your vocabulary – it’s a superpower that allows you to connect with people on multiple levels, making you a formidable yet approachable discussion partner.
• Stress? You handle it like a pro. And presenting in front of big crowds? That’s your jam.
• A feedback culture isn’t just something you talk about – you embody it, fostering an environment where open dialogue thrives.
• Speak German fluently and have strong English skills.

Benefits

• 💰 Competitive salary and role‑specific performance bonus because we value your contributions and reward your hard work
• 🏖️ Paid time off - 25 days holiday
• 🚆 Travel budget
• 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop
• 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth
• 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape
• 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together
• 🎉 Themed events & team‑building – from creativity workshops to vitality socials, our events are full of energy and fun surprises
• 🤝 Annual Do‑Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about
• 🛡️ Pension & insurance – disability and pension coverage for your long‑term security

Applying is easy

• ✔ Send us your resume and ideally a short motivational video about yourself (max. 60 sec.)
• ✔ Within 5 days, you’ll hear back from us.
• ✔ An initial virtual or in‑person meeting.
• ✔ Meet someone from your future team and discuss your role and the company philosophy.