IT On-Site Support Specialist

Meyandy LLC; Mannheim; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Meyandy LLC is seeking a proactive IT On-Site Support Specialist to deliver hands-on technical support for daily operations in a corporate setting.

You will diagnose incidents, deploy and maintain equipment, manage AV and meeting room tech, and collaborate with global teams to resolve complex issues while driving continuous improvements.

Qualifikationen

• 3–5 years of proven IT on-site, desktop, or field support in a corporate environment.
• Strong proficiency in Windows/macOS end-user operations and mobile devices.
• Experience with Microsoft 365 apps (Teams, Outlook, SharePoint) and modern Workplace environments.
• Hands-on experience configuring and troubleshooting videoconferencing and AV systems.

Aufgaben

• Provide hands-on on-site support for incidents, requests, and inquiries and log tickets in the ITSM system.
• Collaborate with digital agents to execute AI-guided actions and feed back results to improve automation.
• Prepare, configure, deploy, and replace desktops, laptops, peripherals, printers, and docking stations.
• Maintain and troubleshoot AV and videoconferencing setups and ensure meeting readiness.
• Oversee workstation relocations, hardware migrations, inventory tracking, and logistics.
• Act as a bridge between end-users, the global Service Desk, and technical teams to speed resolution.

Kenntnisse

End-user support

Communication skills

Problem solving

AI automation familiarity

Autonomy

Tools

ITSM tools

Microsoft 365

DEX tools

AV/Video conferencing

Jobbeschreibung

We are seeking a proactive and skilled IT On‑Site Support Specialist to deliver exceptional hands‑on technical support to our teams. In this role, you will diagnose and resolve end‑user incidents, deploy and maintain equipment, manage AV and meeting room tech, and leverage cutting‑edge AI and DEX automation tools to ensure seamless daily operations and superior employee service.

Tasks

• User Support & Ticket Management: Provide hands‑on support for on‑site incidents, requests, and enquiries. Accurately record and update tickets in the ITSM tool to ensure full operational traceability.
• AI & Automated Workflow Integration: Partner with internal digital agents by executing, validating, and feedback‑looping AI‑guided actions and DEX (Digital Employee Experience) tools.
• Hardware & Workstation Lifecycle: Prepare, configure, deploy, replace, and commission desktop workstations, laptops, peripherals, printers, and docking stations.
• AV & Meeting Room Operations: Support and maintain videoconferencing setups, collaborative tools, and room AV equipment. Conduct routine preventative health checks to ensure meeting readiness.
• Relocations & Logistics: Oversee physical workstation moves, hardware migrations, inventory tracking, and logistics operations.
• Cross‑Team Collaboration: Serve as a bridge between end‑users, the global Service Desk, and specialized technical teams to expedite and resolve complex issues.
• Continuous Improvement: Proactively spot and propose process, infrastructure, and user experience enhancements.

Requirements

• Experience: 3 to 5 years of proven experience in IT on‑site, desktop, or field support within a corporate environment.
• End‑User Operations: Strong proficiency in end‑user OS (Windows/macOS), mobile devices, remote connectivity (VPN, Wi‑Fi), inventory management, and endpoint management tools.
• Microsoft Ecosystem: In‑depth knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint, and business apps) and modern Workplace environments.
• AV & Collaboration: Practical experience configuring and troubleshooting corporate videoconferencing and AV systems.
• Problem‑Solving & Soft Skills: Strong analytical capabilities focused on first‑time resolution, coupled with exceptional communication skills and a service‑first mindset.
• Tech‑Adaptability: Ability to work autonomously while using standardized operating procedures and AI‑driven automation systems.
• Scope of Technology Support: Workstations & Mobility: Laptops, desktops, peripherals, printers, docking stations, and mobile devices. Productivity & Connectivity: M365 suite, Wi‑Fi networks, VPNs, and remote access systems.
• Infrastructure & AV: Conference room hardware, display systems, and interactive tools.
• Operations & Service Delivery: ITSM platforms, endpoint management systems, automation solutions, DEX tools, and digital support agents.

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