Supervisor - Cargo Operations

Hispanic Alliance for Career Enhancement; Frankfurt; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A global air freight services provider is seeking a Supervisor for Cargo Operations in Frankfurt. The successful candidate must have a Bachelor's degree and at least 5 years of relevant experience, alongside strong leadership and customer service skills. This role involves leading a team, ensuring operational consistency, and engaging in continuous improvement processes. Fluent English and German are essential for this position, which cannot sponsor work visas.

Leistungen

Top-tier health and wellness benefits

Qualifikationen

• Bachelor's degree or at least 5 years relevant work experience.
• Experience leading and influencing a team.
• Fluent in English and German (written and spoken).

Aufgaben

• Manage all aspects of Cargo operations including freight and mail handling.
• Lead performance dialogues with co-workers and vendors.
• Develop and implement continuous improvement processes.

Kenntnisse

Leadership

Conflict resolution

Customer service

Planning

Teamwork

Ausbildung

Bachelor's degree or 5 years relevant experience

Tools

IT systems and common software

Jobbeschreibung

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life‑saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Job overview and responsibilities

This position can be based in either London or Frankfurt.

The Supervisor – Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.

• Focus on leading and developing the skills of front‑line co‑workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Ensure consistency on operational, service and product delivery
• Lead performance dialogues with front‑line co‑workers and vendors to review metrics, performance boards and issues boards
• Develop and support standard work and continuous improvement processes
• Oversee and support the performance of a vendor, team, zone or cell
• Focus on performance issues with the goal of changing co‑worker and vendor behaviour
• Set expectations with front‑line co‑workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements
• Serve as subject matter expert on safety, service and procedures
• Team Leadership Activities:
  • Engage front‑line co‑workers and vendors to deliver excellent customer service and an on‑time quality product – for example, participate in briefings, and develop team communications
  • Engage and recognise external customers
  • Monitor front‑line co‑worker and vendor behaviour with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
  • Monitor the performance of the vendor, a team, zone or cell, taking actions as necessary, to ensure daily goals are met
  • Assess and delegate the appropriate work tasks to Vendor Management and Service Directors/Leads
  • Identify issues and engage in structured problem solving to assist front‑line co‑workers and vendors in accomplishing work
  • Conduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front‑line co‑workers and vendors to review metrics, performance boards and issues boards
  • Develop and implement standard work and continuous improvement processes
  • Set expectations with co‑workers and vendors with regard to performance standards including consistent and outstanding delivery of service and product
  • Provide front‑line co‑workers and vendors with regular coaching, feedback and recognition, as appropriate
  • Develop skills of front‑line co‑workers and vendors by coaching on performance, as it relates to customer service and products
  • Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
  • Serve as a subject matter expert on service and procedures
• Performance Management Activities:
  • Develop action plans to affect behaviour change (e.g. dependability, overall job performance)
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
  • Identify, address and issue appropriate and timely corrective action in accordance with guidelines
  • Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
  • Recognise and document excellent performance
  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
  • Participate in peer, safety and accident review boards
  • Confront and address inappropriate behaviour and performance issues with specific feedback
• Administrative Activities:
  • Meet Cargo budget targets
  • Manage Cargo Supply inventory and ordering
  • Manage ULD inventory and supplies
  • Manage RFS
  • Subrogation Cargo Claims and Fines to the accountable party
  • Mitigate Cargo fines
  • Maintain the station DRS Page to ensure it is up‑to‑date
  • Partner with Corporate Real Estate, local airport authorities and building maintenance to manage the Cargo facilities
  • Partner with Ground Equipment Maintenance to manage Cargo ground equipment
  • Partner with the vendor and IT to ensure vendor has hardware, software and access to UA proprietary systems
• Audit vendor compliance of regulatory policies such as:
  • Training
  • Safety (OSHA)
  • Security (TSA)
  • Customs (CBP)
  • Government Affairs
  • Dangerous Goods (FAA)
  • Accounting and Financial Controls (SEC)
  • UA defined policy and procedure (FAA)
  • Audit vendor contract compliance to ensure the vendor is meeting the work scope of the contract
  • Audit vendor performance to ensure defined SLA are being met
  • Audit vendor invoices

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time‑limited visa status, will not be awarded.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree and/or at least 5 years relevant work experience
• Experience leading and influencing a team and customer service experience
• Strong written and oral communication skills
• Conflict resolution and decision making, with the ability to lead
• Experience supervising Union personnel a plus
• Proficient in IT systems and common software appropriate to work group
• Business Acumen/Continuous Improvement
• Customer Focus
• Conflict Resolution
• Accountability
• Teamwork
• Engagement/Motivation
• Safety orientation
• Planning/multi‑tasking
• Must be legally authorized to work in Germany or United Kingdom for any employer without sponsorship
• Must be fluent in English and German (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position