Strategic Onboarding Manager

PowerToFly; Deutschland; Hybrid; EUR 75.000 - 152.000; Vollzeit

Zusammenfassung

A leading tech company is looking for a dynamic Onboarding Manager to enhance customer onboarding experiences effectively. The role involves managing deployments across core products, ensuring stakeholder alignment, and improving customer satisfaction. Candidates should have over 3 years of experience in onboarding and implementation, particularly in SaaS platforms. Additionally, the position emphasizes the ability to drive adoption and prepare comprehensive onboarding resources for diverse customer segments. This role also supports a structured hybrid work style.

Leistungen

Health benefits

Work-life balance

Community engagement opportunities

Flexible work arrangements

Qualifikationen

• Proven ability to manage complex deployments effectively.
• 3+ years in roles related to customer onboarding or customer success.
• Familiarity with enterprise software deployments.

Aufgaben

• Conduct structured onboarding sessions with clients.
• Collaborate with IT to configure and launch Zoom products.
• Guide customers through initial workflow milestones.
• Engage key stakeholders throughout the onboarding process.
• Facilitate smooth transitions to account management teams.

Kenntnisse

Customer onboarding

Implementation coordination

Change management

Stakeholder management

SaaS platforms

Jobbeschreibung

What you can expect

We are seeking a dynamic Onboarding Manager to deliver world‑class onboarding experiences that accelerate customer time‑to‑value. This role ensures successful deployments, stakeholder alignment, and rapid adoption across Zoom’s core products including Meetings, Webinars, Rooms & AI. This role offers the opportunity to directly impact customer success while building scalable processes that drive organizational growth and efficiency.

About the Team

This team ensures successful deployments, stakeholder alignment, and rapid adoption across Zoom’s core products including Meetings, Webinars, Rooms & AI.

Responsibilities

• Lead Kickoff Calls: Conduct structured onboarding sessions to establish goals, success criteria, and deployment timelines.
• Implementation Coordination: Collaborate with IT teams and administrators to configure, test, and launch core Zoom products.
• Early Adoption Support: Guide customers through their "Day 1 → Day 100" journey, ensuring critical workflows are activated early.
• Stakeholder Management: Engage executive sponsors, administrators, and end‑user champions throughout the onboarding process.
• Seamless Handoffs: Transition customers to Account Executive, Adoption Specialists & Scaled Customer Success teams once baseline adoption is achieved.
• Change Management: Develop customized communication and rollout strategies aligned with customer organizational culture and structure.

Scalable Enablement

• Develop and maintain standardized onboarding playbooks for reuse across customer segments.
• Create comprehensive self‑service onboarding resources including videos, guides, and checklists.
• Facilitate group onboarding webinars for SMB and mid‑market customers to optimize efficiency.
• Partner with Digital Customer Success teams to automate onboarding journeys through emails, in‑app notifications, and knowledge center content.

Success Metrics & KPIs

• Time‑to‑First‑Value: Accelerate customer achievement of initial workflow milestones.
• Onboarding Completion Rates: Maximize percentage of customers completing all onboarding requirements.
• Early Adoption Metrics: Drive feature activation within the first 90 days.
• Customer Satisfaction: Maintain high CSAT/NPS scores during the onboarding phase.
• Handoff Quality: Ensure smooth transitions with comprehensive success documentation.
• Scalable Assets: Create assets and resources to help scale the onboarding process.

What we’re looking for

• Demonstrated ability to keep complex deployments on track and within timeline.
• 3+ years in customer onboarding, implementation, or customer success roles.
• Experience with SaaS platforms and enterprise software deployments.
• Background in change management or organizational transformation.

Salary Range

Minimum: $88,600.00

Maximum: $177,300.00

In addition to base salary and OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be commensurate with qualifications & experience.

Benefits

As part of our award‑winning workplace culture, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Commitment to Equity & Accessibility

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, submit an Accommodations Request Form and someone from our team will reach out soon.

Location & Work Style

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In‑Person—is indicated in the job description/posting.