Store Manager (m/f/d)

Xiaomi Deutschland; München; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Xiaomi Retail Germany GmbH is seeking a seasoned leader to build and run our Munich flagship, the first direct retail operation in Germany. You will recruit, coach and empower a high-performing sales team, deliver strong commercial results and ensure an outstanding customer experience across test drives, purchases and deliveries.

Based in Munich, you will drive local business development, optimize store operations, and collaborate with the Service Manager and European HQ.

Qualifications

• Proven leadership of customer-facing teams with track record of developing people and improving sales performance.
• Strong recruitment, coaching, performance management and staff scheduling experience.
• Business-fluent German and fluent English are required.
• A valid driving licence (Class B) is required.
• Availability for opening hours, including evenings and Saturdays, within a 40-hour week.
• Career changers with leadership achievements are welcome.

Responsabilités

• Lead & develop the team: recruit, onboard, coach and build a high-performing sales team with clear expectations and strong accountability.
• Own commercial performance: deliver sales objectives, actively manage the funnel and maximise opportunities.
• Deliver exceptional customer experience: foster a customer-first culture across test drive, purchase and delivery.
• Run the store: ensure day-to-day operations, staffing, vehicle readiness, store standards and cross-functional coordination.
• Drive local business development: understand the local market and create traffic, leads and sales activities.
• Continuously improve: identify barriers, test improvements and share feedback with teams.

Connaissances

Leadership

Team coaching

Sales leadership

Customer-facing

Description du poste

Employer: Xiaomi Retail Germany GmbH | Direct employment

Permanent position | Full-time, 40 hours per week | Reports to the Regional Manager

Xiaomi Auto is part of Xiaomi Group and its "Human × Car × Home" ecosystem, connecting personal devices, electric vehicles and the smart home. We develop intelligent, connected electric vehicles with a focus on technology, quality and everyday usability. As we prepare to enter Europe in 2027, we are building the teams and standards for sales, delivery and service. Our Munich flagship team will play a crucial role in turning that ambition into an outstanding customer experience built on expert advice, personal attention and coordinated support across sales, delivery and service.

Build and lead Xiaomi´s Munich flagship, our first direct retail operation Germany. From recruiting your team and preparing for opening to growing the business, you take ownership of commercial performance, customer experience and store operations. You combine a strong commercial mindset with hands-on leadership, coaching advisors, supporting sales and proactively acting on local market opportunities. Working closely with the Service Manager and European headquarters, you build a high performing team, challenge and improve ways of working, and play a major role in shaping how our customers perceive our brand in Germany.

• Lead & develop the team - recruit, onboard, coach and build a high-performing sales team with clear expectations and strong accountability.
• Own commercial performance - deliver sales objectives, actively manage the funnel and ensure the team maximises every customer opportunity.
• Deliver exceptional customer experience - create a customer-first culture and ensure consistently high standards across test drive, purchase and delivery.
• Run the store - ensure effective day-to-day operations, staffing, vehicle readiness, store standards and coordination across sales, delivery and service.
• Drive local business development - understand the local market and develop activities that generate traffic, leads and sales.
• Continuously improve - identify barriers to performance, test improvements and provide structured feedback to the Germany and European teams.
• Proven experience leading customer-facing teams is essential. Team Lead experience is welcome, with demonstrated results in developing people and improving sales performance.
• Practical experience in recruitment, coaching, performance management and staff scheduling, with a willingness to support Advisors on the floor.
• Strong knowledge of the local market, including customer needs, competitors and opportunities to develop the business.
• An in-depth understanding of retail sales and operations, together with the ability to understand Xiaomi vehicles, their features and customer benefits, and use this knowledge to coach advisors.
• The ability to interpret sales pipelines, cancellations, delivery performance and customer feedback, and turn findings into actions.
• Good judgement in customer escalations, competing priorities and collaboration with service, regional leadership and European headquarters.
• The ability to explain process and system problems clearly, propose practical improvements and assess their impact.
• Business-fluent German and fluent English are required for communication with customers and international colleagues.
• A valid driving licence (Class B).
• Availability for location opening hours, including evenings and Saturdays, within a 40-hour working week.
• Career changers from other sectors with relevant leadership achievements and the ability and willingness to learn are explicitly welcome.

Impact.

Contribute to bringing Xiaomi's electric vehicles to Europe and shaping the customer experience at our Munich flagship from the start.

Innovation.

Work with a driven team that takes ownership of preparing for a successful European market launch in 2027. Contribute ideas and turn them into practical improvements for customers.

Growth.

Build your career as we grow from a launch preparation team into an established market operation. Expansion can open opportunities for broader responsibilities and progression, based on performance, readiness and business needs.

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