Xiaomi Advisor (m/f/d)

Xiaomi Deutschland; München; Vor Ort; EUR 35.000 - 52.000; Vollzeit

Zusammenfassung

Xiaomi Retail Germany GmbH Munich flagship team is seeking a Xiaomi Advisor to own customer relationships from first contact through vehicle handover. You will translate interest into sales with personalised advice and confident selling while coordinating with service for smooth ownership and aftersales support.

Deliver engaging product demonstrations, leverage Xiaomi Auto tech, and collaborate across store teams to ensure a high-quality customer experience in line with our brand standards.

Qualifikationen

• Fluent business-level German and English for international teams.
• Valid driving license (Class B).
• Availability for location opening hours, including evenings and Saturdays, within a 40-hour working week.
• Career changers with relevant achievements and willingness to learn are welcome.

Aufgaben

• Create an exceptional customer experience at the Munich flagship; own the customer relationship from initial engagement through test drive, purchase and vehicle handover.
• Deliver sales results by understanding customer needs and confidently recommending Xiaomi Auto solutions across vehicle, finance, leasing and trade-in propositions.
• Bring the product to life with engaging demonstrations and test drives of Xiaomi Auto and ecosystem offerings.
• Work flexibly across the store, support colleagues and Service for a seamless customer journey.
• Maintain high retail standards and contribute ideas to improve customer service and ownership experience.

Kenntnisse

Customer relationship

Sales conversion

Product demonstrations

Cross-team collaboration

CRM usage

German fluency

Jobbeschreibung

Employer: Xiaomi Retail Germany GmbH | Direct employment

Permanent position | Full-time, 40 hours per week | Reports to the Store Manager

Xiaomi Auto is part of Xiaomi Group and its "Human × Car × Home" ecosystem, connecting personal devices, electric vehicles and the smart home. We develop intelligent, connected electric vehicles with a focus on technology, quality and everyday usability. As we prepare to enter Europe in 2027, we are building the teams and standards for sales, delivery and service. Our Munich flagship team will play a crucial role in turning that ambition into an outstanding customer experience built on expert advice, personal attention and coordinated support across sales, delivery and service.

Being part of Xiaomi Auto´s first direct retail team will have a direct impact on how our brand is perceived by our customers in Germany. As a Xiaomi Advisor, you own customer relationships from the first lead through vehicle handover. You understand what matters to each customer, bring Xiaomi´s vehicles and technology to life, and turn interest into sales through personalised advise and confident selling. You take responisbility for guiding each customer through purchase and delivery, creating an exceptional experience at every touchpoint. Working closely with Service Advisors, you ensure a smooth start to ownership, with the Service team taking responsibility for ongoing aftersales support.

• Create an exceptional customer experience - make every interaction seamless, intuitive and engaging, taking ownership of questions and issues rather than passing the customer between teams.
• Own the customer relationship - take ownership of assigned customers from initial engagement through test drive, purchase and vehicle handover, providing proactive and personalised support throughout.
• Deliver sales results - understand customer needs, confidently recommend the right solution and convert opportunities into orders across vehicle, finance, leasing and trade-in propositions.
• Bring the product to life - become an expert in Xiaomi Auto, our technology and ecosystem, delivering engaging product demonstrations and test drives tailored to the customer.
• Operate as one team - work flexibly across the store, support colleagues and Service, maintain high retail standards and contribute ideas that improve how we serve customers.
• Curiosity about technology and the Xiaomi ecosystem, with the ability to learn quickly and explain its benefits in ways that matter to customers.
• Enthusiasm for engaging with customers, taking ownership and helping build Xiaomi’s first direct retail team in Germany.
• The ability to listen, understand customer needs, explain technical and commercial information clearly, handle objections and confidently ask for the sale.
• Personal accountability for sales conversion, with proactive follow-up, effective use of CRM and accurate, responsible handling of customer information.
• Business-fluent German and a working command of English for communication with international teams.
• A valid driving licence (Class B).
• Availability for location opening hours, including evenings and Saturdays, within a 40-hour working week.
• Career changers with relevant achievements and the ability and willigness to learn are explicitly welcome.

Impact. Contribute to bringing Xiaomi's electric vehicles to Europe and shaping the customer experience at our Munich flagship from the start.

Innovation. Work with a driven team that takes ownership of preparing for a successful European market launch in 2027. Contribute ideas and turn them into practical improvements for customers.

Growth. Build your career as we grow from a launch preparation team into an established market operation. Expansion can open opportunities for broader responsibilities and progression, based on performance, readiness and business needs.

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