Assistant Store Manager (m/w/d)

Xiaomi Technology; Köln; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading technology company in Germany is seeking a Store Manager in Cologne. Responsibilities include overseeing daily operations, managing sales strategies, and ensuring customer satisfaction. Ideal candidates should have experience in retail management within the mobile or consumer electronics sectors. Fluency in German and English is required, proficiency in Chinese is a plus. The position is full-time.

Qualifications

• Strong willingness to engage in retail and ownership of tasks.
• First-line retail experience preferred.
• Two years or more of working experience in store management in the mobile phone or consumer electronics industry.

Responsibilities

• Assist in daily store operations and management tasks.
• Support development and execution of store sales plans.
• Supervise product turnover and replenishment processes.
• Assist in supervising customer service operations.
• Support recruitment and training of store staff.
• Collect and analyze store-related data.

Skills

Retail engagement

Team collaboration

Overview management

Customer service orientation

Data analysis

Job description

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• Store Operation: Assist in completing daily store operations and management tasks to ensure operational efficiency and service quality. Monitor the business condition of the store, identify issues proactively, and propose solutions under the Store Manager’s guidance. Maintain communication with the platform and headquarters to support the implementation of company strategies.
• Sales Management: Support the development and execution of store sales plans and strategies. Collaborate with the store team to achieve company sales targets.
• Product & Display Management: Supervise product turnover and replenishment processes, ensuring product displays align with company VM standards.
• Customer Service: Assist in supervising customer service operations, handle customer complaints, and ensure satisfactory service experiences.
• Team Management: Support recruitment and training of store staff, maintain adequate staffing levels, and contribute to team engagement and service quality.
• Data Analysis: Collect and analyze store-related data (business performance, competitor insights, etc.), prepare performance reports, and propose improvement strategies for Store Manager review.

Requirements

• Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;
• First‑line retail experience is preferred, and understanding of Xiaomi's new retail is preferred;
• Two years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred;
• Fluent in German and English; proficiency in Chinese is a plus.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Other
• Industries: Technology, Information and Media, Telecommunications, and Appliances, Electrical, and Electronics Manufacturing

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