Delivery Operations Manager - Germany

Xiaomi Technology; München; Vor Ort; EUR 120.000 - 170.000; Vollzeit

Zusammenfassung

Xiaomi EV is seeking a dynamic Operations Lead to oversee end-to-end vehicle operations in Germany, from customer order readiness through to vehicle handover. You will align local teams, partners and support functions to ensure vehicle readiness and exceptional customer experiences.

The role focuses on optimizing delivery, registration, fleet operations and related workflows, driving KPIs and growth in collaboration with European HQ.

Qualifikationen

• Strong operations leadership experience in automotive, EV, logistics or related fields.
• Proven ability to lead teams, meet targets and cultivate high-performance culture.
• Excellent analytical, process-improvement and project-management capabilities.
• Ability to translate insights into practical actions and KPIs.
• Clear, respectful communication across diverse stakeholders.
• Fluent English and German; valid driver's license required.

Aufgaben

• Lead end-to-end vehicle operations in Germany from order readiness to handover.
• Own and manage local market KPIs, targets and improvement plans.
• Analyze, develop and improve processes across delivery, logistics, registration, fleet and related workflows.
• Ensure vehicle and customer readiness by aligning local teams, partners and support functions.
• Improve pre-delivery activities, reduce dwell time, minimize yield loss and increase speed.
• Build strong working relationships with Sales, Delivery, Service, Finance, Customer Operations and HQ.
• Lead, coach and develop the local Operations team as the market scales.
• Support setup and continuous improvement of delivery centers, partners and dealer processes.
• Collaborate with Country Lead, Regional Lead and European HQ on strategy for growth.

Kenntnisse

Operations leadership

Team leadership

Analytical skills

Project management

Communication

English & German fluency

Driver's license

Jobbeschreibung

Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the“Human × Car × Home”all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles.

Our track record speaks for itself:

• Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling.
• Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks.
• Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle.

Our Global Vision

Xiaomi EV's overseas business is advancing steadily, with global market deployment scheduled for 2027, starting with Europe.

To ensure a successful launch, we have established Overseas R&D Centers and dedicated oversea preparation teams. We are currently focusing on:

• Cutting-edge technological innovation and localization.
• Establishing premium sales, delivery and customer service standards.

We are looking for pioneers with an international perspective to help us lay the foundation for Xiaomi EV's success gloabally.

Responsibilities

• Lead end-to-end vehicle operations in Germany, from customer order readiness through to successful vehicle handover.
• Own and manage local market KPIs, performance targets and operational improvement plans.
• Analyze, develop and improve processes across logistics, vehicle registration, fleet management, finance-related workflows, delivery, documentation and other local operations.
• Ensure strong vehicle readiness and customer readiness by aligning local teams, partners and support functions.
• Improve pre-delivery activities, reduce vehicle dwell time, minimize yield loss and increase operational speed.
• Build strong working relationships with Sales, Delivery, Service, Finance, Customer Operations, European HQ and external partners.
• Lead, coach and develop the local Operations team as the German market scales.
• Support the setup and continuous improvement of delivery centers, agency partners and dealer-related operational processes.
• Work with the Country Lead, Regional Lead and European HQ to define the best operating strategy for market growth and future business needs.

Qualifications

• Strong operations leadership experience, ideally in automotive, EV, retail, logistics, mobility or a fast-scaling customer operations environment.
• Proven ability to lead teams, deliver targets and build an inclusive, high-performance team culture.
• Strong analytical skills and ability to quickly understand complex processes, workflows and operational dependencies.
• Experience improving processes across delivery, logistics, vehicle registration, fleet operations, finance-related workflows or documentation.
• Ability to translate insights, KPIs and operational issues into practical improvement actions.
• Strong combination of strategic thinking and hands‑on execution.
• Excellent prioritization, project management and change management skills.
• Clear, respectful and effective communication across teams, partners and senior stakeholders.
• Fluent English and German; valid driver's license required.

Who You Are

• Global Mindset: Experience working in cross-cultural environments, ideally within the Automotive, Tech, or EV sectors.
• Professional Excellence: A track record of success in the German and Europe market, understanding local consumer behavior and industry standards.
• Entrepreneurial Spirit: Comfortable with the "start‑up" phase of an overseas expansion while backed by a Fortune Global 500 company.
• Innovation Driven: Passionate about smart mobility and the future of integrated AIoT ecosystems.

Why Join Us?

• Impact: Be part of a historic milestone as Chinese intelligent vehicles go global.
• Innovation: Work with a team that holds an "Engineer Mindset" and values "Co-creation & Consensus."
• Growth: Massive career potential as we scale from a preparation team to a full market presence.

Privacy Statement

• By applying for the job, you acknowledge that you have read and accepted the privacy policy:
• Data Controller: The corresponding entity within Xiaomi (namely, Xiaomi Retail Germany GmbH or Xiaomi Technologies Limited, as applicable considering the region of the position you are applying for.
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• Retention: As a general practice, your data will be kept for one year for these purposes unless a different retention period is required by applicable law. We encourage you to keep it updated, as it may be used to share future job openings that match your profile and may be of interest to you.
• Legal Basis: Data subject’s consent.
• International Transfers: Processing your job application may require the transfer of your personal data to other regions (for example, Chinese mainland). If this occurs, Xiaomi will implement appropriate safeguards in accordance with applicable rules on international data transfers to ensure that your personal data is processed securely.
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