Store Manager/ Service & After-sales (Xiaomi EV)

Xiaomi International; München; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

Xiaomi International seeks an experienced store leader to shape Europe’s EV retail presence. You will guide the initial store operations, implement localized SOPs, and build a capable team that embodies our Engineer Mindset and user-centric culture.

Responsibilities include daily store management, driving sales excellence, overseeing logistics and service, and aligning goals across city teams. English and local language fluency required.

Qualifikationen

• 3+ years in store management within automotive EV or luxury electronics retail.
• Strong analytical skills and data-driven decision making.
• Proactive, capable of working in a startup-like setting within a corporate framework.
• Deep understanding of the European automotive market and regulations.
• Fluent English and local language of the city (e.g., German, French or Italian).

Aufgaben

• Build European retail operations from 0 to 1, localization of SOPs, delivery standards and after-sales workflows.
• Lead frontline execution and validate processes with local market feedback.
• Recruit, train and onboard initial store team, fostering an Engineer Mindset and User-centric culture.
• Oversee daily store operations, drive sales and optimize customer experience.
• Coordinate city-wide goals across sales, delivery and service functions.

Kenntnisse

Store management

Leadership

Strategic thinking

Data-driven

Startup mindset

Market knowledge (EU)

Executive coordination

Customer experience

Jobbeschreibung

Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the “Human × Car × Home” all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles.

Our track record speaks for itself:

• Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling.
• Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks.
• Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle.

Our Global Vision

Xiaomi EV’s overseas business is advancing steadily, with formal global market deployment scheduled for 2027, starting with Europe.

To ensure a successful launch, we have established Overseas R&D Centers and dedicated preparation teams for Global Sales and Research. We are currently focusing on:

• Cutting-edge technological innovation and localization.
• Establishing premium sales, delivery and customer service standards.

We are looking for pioneers with an international perspective to help us lay the foundation for Xiaomi EV’s success gloabally

Key Responsibilities

1. Preparation & Infrastructure Phase:

• System Building: Participate in the "from 0 to 1" setup of European retail operations, including Sales SOP localization, delivery standards, and after-sales service workflows.
• Front-line Execution: Work directly on the front line during the early stages to validate operational processes and provide feedback based on local market insights.
• Team Foundation: Lead the recruitment, training, and onboarding of the initial store team, instilling Xiaomi’s "Engineer Mindset" and "User-centric" culture.

2. Operational Management Phase:

• Sales Excellence: Manage daily operations of Sales Stores, driving lead conversion and ensuring an premium "Human x Car x Home" experience for every visitor.
• Delivery Operations: Oversee the Delivery Center to ensure a professional, seamless, and celebratory vehicle handover process, maintaining top-tier Net Promoter Scores (NPS).
• Service & After-sales: Supervise the Service Center to ensure high-quality repairs, efficient parts management, and rapid customer response.
• City-wide Coordination (for City Managers): Synchronize business goals across sales, delivery, and service functions within the city to optimize resource allocation and overall performance.

Who You Are

• Experienced Leader: 3+ years of experience in store management within the automotive industry (especially EV/Direct-to-Consumer models) or high-end consumer electronics/luxury retail.
• Strategic Thinker: Possess strong logical reasoning and analytical skills, with the ability to solve complex operational challenges with data-driven solutions.
• Pioneer Spirit: Comfortable with the ambiguity of a startup environment; highly proactive, diligent, and capable of working within a rigorous corporate framework.
• Market Expert: Deep understanding of the local European automotive landscape, consumer behavior, and regulatory requirements.
• Language Skills: Full professional proficiency in English and the local language (e.g., German, French, or Italian) of the assigned city.

Why Join Us?

• Impact: Be part of a historic milestone as Chinese intelligent vehicles go global.
• Innovation: Work with a team that holds an "Engineer Mindset" and values "Co-creation & Consensus."
• Growth: Massive career potential as we scale from a preparation team to a full market presence.