Specialist, Customer CARE (Dutch)

Cimpress / Vista; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading marketing partner is seeking a dedicated customer support professional in Berlin who is fluent in Dutch. You will assist small businesses with their inquiries and provide marketing solutions over various channels. The role offers the flexibility to work from home and includes a monthly allowance for your home office setup. Ideal candidates have a knack for eCommerce and marketing, demonstrating persistence and reliability in supporting clients’ needs. Join a company that values development and customer satisfaction!

Leistungen

Monthly home office allowance of 85 €

Financial support for home office setup

Discounted Urban Sports Club subscription

Bicycle leasing with JobRad

Paid training and development opportunities

Qualifikationen

• Fluent in Dutch to assist customers effectively.
• Strong passion for print and design to aid customer solutions.
• Ability to communicate via phone, email, and chat.

Aufgaben

• Assist small businesses and self-employed customers with queries.
• Support customers through various communication channels.
• Provide marketing solutions such as flyers and business cards.

Kenntnisse

Very good oral and written Dutch communication skills

Interest in eCommerce and marketing

Digital native

Persistence and reliability

Jobbeschreibung

You are enthusiastic about small businesses and self-employed people, and you want to be an important marketing partner for them? Then it is time for you to become a part of Vista and apply now!

What makes working for Vista so unique?

Find out by watching this video: https://www.youtube.com/watch?v=9nk8Z901AW4

What you can look forward to:

• The opportunity to work from home within Germany or the Netherlands.
• Monthly home office allowance of 85 € - a financial infusion for your electricity and internet costs.
• Financial support for building up your home office.
• Discounted Urban Sports Club subscription after working one year with us.
• Bicycle leasing with JobRad.
• A comprehensive, paid 4-week training course right from the beginning as well as regular mentoring and training sessions afterwards; versatile development opportunities within and outside your team, so that we are all working towards the same vision.
• A dedicated Team Lead at your side to support you and your team’s development.
• A reliable, weekly-rotating shift system (Mon.-Fri., 08:00-21:00, Sat. 09:00-18:00; max. 5 days a week) with shift times scheduled well in advance; full-time and part-time positions (minimum 30 h/week)

What you ideally bring with you:

• You have very good oral and written Dutch communication skills as well as being friendly and empathetic, so as to understand and assist our customers with any queries which may arise.
• You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to chip in the success of their business.
• You are a digital native which allows you to connect with our customers on all channels to support them, especially via phone, email, and chat.
• You exude persistence and, as a reliable partner for our clients, maintain an overview of all the current marketing solutions we can offer them, e.g. flyers, business cards, disposable menus.

What you can expect from our selection process:

First, we will get to know each other in a 20-minute conversation via video or phone. If this goes well, we will invite you for a more comprehensive interview via video (Zoom). At this point, you will have the opportunity to get in contact with your potential Team Lead and get more insights into the job. We are looking forward to your application. Please send it in English to your first point of contact.

Hai-Dang Phan, Talent Acquisition Manager.

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