ServiceNow Technical Architect

LTM; Frankfurt; On-site; EUR 80,000 - 110,000; Full time

Job summary

LTM is seeking a ServiceNow Technical Architect based in Frankfurt, Germany. This full-time role involves owning the technical architecture for ServiceNow implementations, providing leadership and guidance throughout project lifecycles. The ideal candidate will have 8-12 years of IT experience, with a minimum of 5 years in ServiceNow implementation, and be able to engage effectively with clients. Key certifications include ServiceNow Certified System Administrator and various CIS certifications. Competitive salary and opportunities for growth offered.

Qualifications

• 8-12 years of overall IT experience.
• 5 years of ServiceNow implementation and architecture experience.
• Excellent communication, stakeholder management, and documentation skills.

Responsibilities

• Own the end-to-end technical architecture of ServiceNow implementations.
• Define technical standards and design patterns for the platform.
• Support data migration CMDB design CSDM adoption.

Skills

ServiceNow Platform Architecture

Integrations (REST, SOAP)

Communication

Education

ServiceNow Certified System Administrator (CSA)

One or more CIS certifications (ITSM, ITOM, etc.)

Job description

Job Title: ServiceNow Technical Architect

Location: Frankfurt, Germany

Job Type: Full time/Permanent position

Key Responsibilities

• Own the end-to-end technical architecture of ServiceNow implementations across multiple modules
• Design scalable secure and reusable platform solutions aligned with ServiceNow OOTB capabilities and architectural best practices
• Define technical standards design patterns and governance models for the platform
• Lead solution design for complex integrations workflows automations and custom applications
• Client Stakeholder Engagement
• Work onsite with customer stakeholders to understand business processes and technical requirements
• Act as the primary technical point of contact for the client
• Translate business needs into technical designs and clearly communicate architectural decisions
• Provide technical leadership during workshops design reviews and steering committee meetings
• Implementation Delivery Oversight
• Guide development teams on implementation approaches code quality performance and security
• Review and approve technical designs scripts integrations update sets and scoped applications
• Ensure adherence to ServiceNow best practices upgrade safe customizations and platform standards
• Support data migration CMDB design CSDM adoption and service modelling initiatives
• Governance Risk Quality
• Identify technical risks and proactively define mitigation plans
• Ensure proper documentation including HLD LLD integration diagrams and deployment guides
• Support golive readiness cutover planning and handover to operations
• Provide architectural inputs during upgrades patches and platform enhancements
• Mentor developers and technical leads on ServiceNow architecture and advanced development
• Enable customer and internal teams through knowledge transfer and best practice guidance
• Support presales activities technical proposals and solution estimations as needed

Mandatory Technical Skills

• Strong hands-on expertise with ServiceNow Platform Architecture
• Experience across modules such as
• ITSM
• ITOM
• CMDB
• CSDM
• HRSD
• CSM
• SecOps

Good to Have

• Strong knowledge of Integrations REST SOAP MID Server LDAP Azure AD
• Flow Designer ATF ACLs UI Policies Client Scripts
• CMDB architecture Discovery Service Mapping and Data Governance
• Upgrade strategy performance optimization and platform security

Certifications Required / Preferred

• ServiceNow Certified System Administrator CSA Mandatory
• One or more CIS certifications ITSM ITOM HRSD CSM etc
• ServiceNow Certified Technical Architect CTA Preferred Aspiration
• ITIL Foundation Preferred

Experience / Qualifications

• 8-12 years of overall IT experience
• 5 years of ServiceNow implementation and architecture experience
• Prior experience in onsite client facing roles
• Strong experience handling enterprise scale ServiceNow programs
• Excellent communication stakeholder management and documentation skills

Key Attributes

• Strong architectural and analytical thinking
• Ability to challenge requirements and recommend optimal solutions
• Customer focused mindset with strong ownership
• Comfortable working in complex multivendor environments