Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM

PowerToFly; Germany; On-site; EUR 65,000 - 90,000; Full time

Job summary

A leading technology consulting firm is seeking a ServiceNow Architect to join their hybrid team in Germany. The architect will own the overall platform design for ServiceNow, collaborating with clients and stakeholders to translate business needs into technical solutions. Key responsibilities include designing end-to-end architectures, providing technical leadership on projects, and supporting pre-sales activities. Ideal candidates should have proficiency in both German and English, along with experience in ITSM, ITOM, and ITAM modules.

Qualifications

• Professional level German and English written and verbal communication skills are required.
• Experience in designing ServiceNow architectures across ITSM, ITOM, and ITAM modules.
• Ability to provide technical leadership and mentorship.

Responsibilities

• Design end-to-end ServiceNow architectures across modules.
• Provide technical leadership, mentorship, and oversight across ServiceNow projects.
• Design integration architectures including REST and SOAP.

Skills

ServiceNow Architecture

Technical Leadership

Integration Architectures

Client Collaboration

Job description

Practical Information

Location: DACH, multiple locations | Language Requirements: Professional level German and English written and verbal | Work Arrangement: Hybrid, and willingness to travel (up to 15%)

As our new ServiceNow Architect, you will play a key role in our delivery team, owning the overall platform design and translating client business needs into technical solutions. You will ensure the architecture, design, implementation, and integrity of the ServiceNow platform across the enterprise.

Key responsibilities

• Design end-to-end ServiceNow architectures across modules such as ITSM, ITOM & ITAM
• Provide technical leadership, mentorship, and oversight across ServiceNow projects
• Design integration architectures (REST, SOAP, MID Server, Service Graph Connectors)
• Define and maintain platform architecture principles, standards, and guardrails
• Collaborate with client stakeholders (Platform Owners, Product Owners, Architects) to present designs and align solutions
• Support pre-sales (ITSM/ITOM/ITAM), including scoping, sizing, documentation approval, and production release sign-off
• Deliver ServiceNow demos to clients, showcasing platform capabilities and solutions
• Act as trusted advisor for customers and senior stakeholders