ServiceNow Manager / ServiceNow Lead (m/f/d)

MA (Montreal Associates); Berlin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working models

Competitive salary and benefits

Clear career development opportunities

Job summary

A leading consultancy is seeking a ServiceNow Manager to lead the design and implementation of the ServiceNow platform. You will manage teams, ensuring high-quality delivery while aligning the platform with business strategy. The ideal candidate has several years of experience with ServiceNow and strong knowledge in ITSM. This position offers a strategic role with exciting projects and a competitive salary in a hybrid working environment.

Qualifications

• Several years of experience with ServiceNow, including leadership or management responsibility.
• Strong knowledge of ITSM and at least one additional ServiceNow module.
• Experience managing teams, vendors, or offshore/onshore delivery models.
• Solid understanding of ITIL processes and enterprise IT landscapes.

Responsibilities

• Lead and manage the ServiceNow platform across multiple modules.
• Own the ServiceNow roadmap, governance, and platform strategy.
• Manage internal teams and/or external partners.
• Act as the main stakeholder interface between IT and business units.

Skills

ServiceNow expertise

ITIL processes knowledge

Stakeholder management

Team management

Communication skills

Tools

ServiceNow

ITSM

Job description

ServiceNow Manager / ServiceNow Lead (m/f/d)

Job Title: ServiceNow Manager / ServiceNow Practice Lead (m/f/d)

About the Role

On behalf of our client, a leading consultancy / enterprise organization, we are looking for an experienced ServiceNow Manager to lead the design, implementation, and continuous improvement of the ServiceNow platform. You will be responsible for managing ServiceNow teams, ensuring high-quality delivery, and aligning the platform with business and IT strategy.

Key Responsibilities

• Lead and manage the ServiceNow platform across multiple modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps)
• Own the ServiceNow roadmap, governance, and platform strategy
• Manage internal teams and/or external partners, developers, and administrators
• Act as the main stakeholder interface between IT, business units, and senior management
• Ensure best practices in architecture, security, performance, and scalability
• Oversee ServiceNow implementations, upgrades, and integrations
• Define and monitor KPIs, SLAs, and platform performance
• Support pre‑sales, project scoping, and effort estimation (for consulting environments)
• Ensure compliance with ITIL, security, and data protection standards

Your Profile

• Several years of experience with ServiceNow, including leadership or management responsibility
• Strong knowledge of ITSM and at least one additional ServiceNow module
• Experience managing teams, vendors, or offshore/onshore delivery models
• Solid understanding of ITIL processes and enterprise IT landscapes
• Strong stakeholder management and communication skills
• Hands‑on mindset with the ability to switch between strategy and execution
• Fluent in English (German is a strong advantage, depending on location)

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (ITSM or other modules)
• ITIL v3 / v4

What Our Client Offers

• Strategic leadership role with high visibility
• Exciting ServiceNow transformation projects
• Modern working environment with flexible working models (remote/hybrid)
• Competitive salary and benefits package
• Clear career and development opportunities

Location

Germany / Hybrid / Remote (depending on client)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

IT Services and IT Consulting