Senior ServiceNow Engineer

Embedded Shishya; Deutschland; Remote; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

Embedded Shishya in Germany seeks a Senior ServiceNow Developer to drive advanced platform development, enterprise integrations, and ongoing optimization of the ServiceNow environment. You will mentor junior developers, collaborate with architects on solution design, and ensure scalable, secure implementations across enterprise instances, covering ITSM, ITOM, and ITAM modules.

Hands-on coding, architecture alignment, and adherence to best practices will be expected to deliver reliable,

Qualifikationen

• 5+ years hands-on ServiceNow development for large-scale deployments.
• Strong server-side and client-side scripting and API development.
• Experience with ITSM, ITOM, ITAM modules.
• Proven mentoring and technical leadership.
• CSA certified; CAD preferred.

Aufgaben

• Develop and enhance ServiceNow functionality using server-side and client-side scripting.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces.
• Build and customize Employee Center, portals, widgets, and Angular-based UI components.
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions.
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and analytics.
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability.
• Serve as a technical liaison between architects and developers and enforce best practices.
• Manage instance upgrades, cloning, data archiving, and domain separation configurations.
• Design and support integrations with external systems (SSO, discovery tools, Service Graph Connectors, e-bonding, AI automation).
• Other duties as assigned.

Kenntnisse

ServiceNow development

Glide scripting

REST API

IntegrationHub

Architect collaboration

Mentoring

ITSM ITOM ITAM

Domain Separation

CAD

Problem solving

Ausbildung

Bachelor's degree in CS/IS

CSA certified

Tools

ServiceNow Studio

Flow Designer

UI Builder

Integration Hub

Jobbeschreibung

Position Summary

The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands‑on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

Key Responsibilities

• Develop and enhance ServiceNow functionality using server‑side and client‐side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
• Build and customize Employee Center, portals, widgets, and Angular‑based UI components to support business requirements
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions,SubFlows, and Integration Hub actions, including custom integrations and automation scripts
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
• Conduct code reviews and enforce development best practices to maintain high‑quality, maintainable solutions
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e‑bonding, and AI‑enabled automation use cases
• Other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
• 5+ years of hands‑on ServiceNow development experience supporting enterprise‑scale implementations
• Advanced expertise in server‑side and client‑side scripting, API development, and platform configuration
• Strong working knowledge of ITSM, ITOM, and ITAM modules
• Experience managing platform upgrades, instance cloning, and multi‑instance environments
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
• Familiarity with Domain Separation and multi‑tenant architecture
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred
• Proven ability to mentor developers and provide technical leadership
• Strong analytical, troubleshooting, and cross‑functional collaboration skills
• Alignment with RTS Core Values