ServiceNow Business Process Consultant

Promote-People; Deutschland; Remote; EUR 60,000 - 90,000; Full time

Job summary

A dynamic consultancy in Germany is seeking a ServiceNow Business Process Consultant. You will bridge business needs with technical solutions, collaborating closely with stakeholders to design effective implementations. The ideal candidate is fluent in German and English, has proven ServiceNow experience, and excels in client-facing environments. The role is remote with occasional travel.

Qualifications

• Proven experience with ServiceNow in a consultancy or internal product owner role.
• Hands-on knowledge across multiple ServiceNow modules.
• Fluent in both German and English.

Responsibilities

• Engage with stakeholders to understand business requirements.
• Collaborate with technical teams to customise ServiceNow.
• Drive successful delivery of ServiceNow projects.
• Drive the successful delivery of ServiceNow projects end-to-end.

Skills

ServiceNow experience

Fluency in German

Communication skills

Client-facing skills

Tools

ServiceNow (ITSM, ITOM, ITBM, HRSD, CSM, IRM/GRC)

Job description

Overview

ServiceNow Business Process Consultant (German Speaking) – Promotе-People represents dynamic ServiceNow partners across Europe. We are currently hiring on behalf of a fast-growing boutique ServiceNow consultancy that has recently completed several strategic acquisitions and is scaling rapidly. This organisation emphasizes a people-first culture, offering a supportive and growth-oriented environment where employees can thrive and advance their careers.

Role Overview

As a ServiceNow Business Process Consultant, you’ll bridge business needs with technical solutions. You’ll collaborate with stakeholders to design tailored ServiceNow implementations and ensure successful project delivery.

Key Responsibilities

• Engage with customer stakeholders to understand business requirements and translate them into effective ServiceNow solutions
• Collaborate with technical teams to customise and configure the platform
• Lead training sessions and facilitate workshops for clients
• Drive the successful delivery of ServiceNow projects from start to finish

What We’re Looking For

• Proven experience with ServiceNow, either in a consultancy or internal product owner role
• Hands-on knowledge across multiple ServiceNow modules (e.g. ITSM, ITOM, ITBM, HRSD, CSM, IRM/GRC)
• Fluent in both German and English, with excellent communication skills
• Confident in client-facing environments and capable of taking ownership of projects

Location: Remote (Germany-based) with occasional travel